As an Online Business Manager, I handle admin work including inbox management, calendar management, and data management. Equipped with Project Management, CRM tools' knowledge.

Spearheaded complete life-cycle of business operations for the recruitment firm. My responsibilities included end-to-end management encompassing client acquisition, training, people management, etc.

As a Team Leader, oversaw USA and India background verification operations, ensuring quality, compliance, team performance, client satisfaction, and process efficiency across time zones and workflow.

At Ocwen, assisted homeowners with mortgage-related queries, resolved issues, provided account updates, and ensured excellent service while maintaining compliance and accuracy.

For Spirit Airlines, handled customer inquiries, assisted with bookings, resolved issues, and provided excellent service to ensure a smooth and pleasant travel experience.

As a Medical Transcriptionist, transcribed doctors' voice recordings into written reports, ensuring accuracy and confidentiality. Played a vital role in maintaining precise medical records.