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Moh***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"With 20 years of experience in medical transcription, customer support, sales, background verification, and recruitment, I bring adaptability, efficiency, and a people-focused approach as a VA."
Tools

Expert

MS PowerpointJotformLoomAI ToolsMonday.comChatGPTMailchimpGoogle sheetsSlackGoogle CalendarHubspot

Good

Google DocsAsanaCanvawhatsapp
Skills

Expert

Google ResearchAdministrative WorkEmail MarketingLead GenerationMinutes Of MeetingHiring AssistanceOnline ResearchResearchSocial Media ManagementTranscriptionWeb Based ResearchClient RelationshipProofread for Grammar and SpellingInbox ManagementLead ManagementSales CRMData EntryData ManagementCustomer SupportEmail ManagementCalendar Management

Good

SalesTravel ManagementCollections
Work Samples

Introduction to AI Tools

Monday.com

Primary Research - Steps to success

JotForm - Work Sample

Wishup Evaluation of Moh***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Enthusiastic

Persistent

Pleasant

Experience
Online Business Manager|Wishup
Sep 2024 - Present
As an Online Business Manager, I handle admin work including inbox management, calendar management, and data management. Equipped with Project Management, CRM tools' knowledge.
Manager|Prodigy Hunters
Aug 2023 - Sep 2024
Spearheaded complete life-cycle of business operations for the recruitment firm. My responsibilities included end-to-end management encompassing client acquisition, training, people management, etc.
Team Leader|First Advantage
May 2013 - Jul 2023
As a Team Leader, oversaw USA and India background verification operations, ensuring quality, compliance, team performance, client satisfaction, and process efficiency across time zones and workflow.
Customer support representative|Ocwen Financial Solutions
Nov 2010 - Nov 2011
At Ocwen, assisted homeowners with mortgage-related queries, resolved issues, provided account updates, and ensured excellent service while maintaining compliance and accuracy.
Customer support representative|Aegis
Feb 2007 - Aug 2010
For Spirit Airlines, handled customer inquiries, assisted with bookings, resolved issues, and provided excellent service to ensure a smooth and pleasant travel experience.
Medical Transcriptionist|Heartland Services
Dec 2003 - Dec 2006
As a Medical Transcriptionist, transcribed doctors' voice recordings into written reports, ensuring accuracy and confidentiality. Played a vital role in maintaining precise medical records.
Education
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