FAQs

1. Who are Wishup’s Virtual Assistants?

Your Virtual Assistant is a smart and experienced professional. They are qualified and rigorously trained in-house, for a month, on over 50 business and executive related tasks.

2. When is my Virtual Assistant available?

Your VAs are available Mon - Fri from 9 AM to 6 PM ET

3. What is dedicated assistance?

Each of our plans includes a dedicated Virtual Assistant (VA). You will work with your VA on a one-on-one basis, directly assigning tasks to them. Your VA will gradually get to know you, your work, and your preferences—all while learning to anticipate your needs. They schedule their days to best serve you and your tasks without delay. As such, we do not offer immediate turnaround, though we expect most tasks to be completed in 24-48 hours. We encourage you to place priority levels and deadlines on your projects.

4. I just signed up! What can I expect next?

Firstly, welcome aboard! We will start locating the best VA for you, using the information you’ve shared during the signup process. After we’ve determined which of our team members would be the best fit for your needs—we’ll send an email connecting the two of you. We suggest hopping on a quick call soon after. We aim to introduce you to your VA within 2 business days of signing up.

5. Do my hours roll over?

Our clients subscribe to our monthly membership service for the ability to retain a Virtual Assistant. While each plan offers a different level of service, as a membership subscription our plan hours do not roll over.

6. Can I share tasks on the weekend with my VA?

You can assign tasks any time, day or night, weekday or weekend. If assigned before/after business hours, your VA will receive the task(s) the following business day to begin working on them. Kindly take note that if you send a task minutes before the workday ends, it is unlikely to be completed that same day.

7. I need extra hours. What should I do?

Please contact us at [email protected]

8. What are the kinds of tasks my Virtual Assistant cannot do?

Running physical errands, outbound sales calls, legal, accounting, and HR work, full-time customer support, receptionist services, and payments on your behalf.

9. Can the Virtual Assistant make payments on my behalf?

Currently, they cannot. However, you will see this feature very soon!

10. Can the Virtual Assistant make outbound calls for me?

Absolutely, but with some limitations. Your Virtual Assistant can contact vendors, make reservations, and place phone calls for you, but they cannot make outbound sales calls or solicit prospects.

11. Will I be charged for phone calls Virtual Assistant makes on my behalf?

Yes, the VA will send a detailed statement for these calls.

12. Can a Virtual Assistant receive inbound calls?

Yes, but accessible only to you and the number of users limited to the package you’ve subscribed for. Your VAs cannot receive calls from service providers, contacts, and employees on your behalf.

13. Can my Virtual Assistant manage my inbox?

Sure they can. Our VAs are thoroughly trained in inbox management and can keep your inbox organized and easy to access always.

14. Can my VA handle scheduling?

Absolutely. Our VAs exclusively use and manage Google Calendars. Your Virtual Assistant can coordinate meetings, schedule appointments, and manage your Google Calendar with ease. Simply share and grant them access to manage your calendar.

15. Can my Virtual Assistant edit a presentation for me?

Your VA can format and edit presentations with the content, images, and detailed design instructions shared by you.

16. Will my Virtual Assistant be working on holidays?

Wishup observes all national holidays in India. Your Virtual Assistant will not be available on New Year's Eve, New Year's Day, Diwali, Holi, Independence Day (US and India), Republic day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

17. What if my Virtual Assistant goes on vacation?

Your Virtual Assistant can take up to 22 leaves annually, divided into 15 Privilege leaves accrued every month and 7 Sick leaves.

18. Is my company or personal information protected with Wishup?

Wishup cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our website. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event of a breach of security, Wishup will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. In case of any privacy breach/client information leak by an employee, appropriate and strict legal action will be taken by Wishup on the concerned person(s). Wishup signs a contract NDA (non-disclosure agreement) with every employee. Breach of NDA by an employee through leakage of any client information will lead to strict civil and criminal legal actions being taken against such employees(s).

19. I don't like my VA. How do I get a replacement?

Contact the Account Manager assigned to you and let them know of your problem. We’ll investigate the matter and make the transition to your next Virtual Assistant smooth.

20. Can I become a VA?

We’re always looking for enthusiastic people. Please go to our ‘How to Become a VA’ page and fill the form with relevant details. If it interests us, we will get in touch with you shortly!

21. For how many hours will my Virtual Assistant work for me?

Your daily bandwidth depends on the package that you subscribe for. Please refer to our Plans and Pricing Page to find out more.

22. How many users can delegate tasks to the one Virtual Assistant that I have subscribed for?

This depends on the package that you have subscribed for. Please refer to our Plans and Pricing Page to find out more.

23. Can I cancel my subscription any time?

Of course. Contact your Account Manager prior to your next billing cycle and we'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused hours. Still, have a question? Ask us here.

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