1. Who are Wishup’s Virtual Assistants?
Your Virtual Assistant is a smart and experienced professional. They
are qualified and rigorously trained in-house, for a month, on over 50
business and executive related tasks.
2. When is my Virtual Assistant available?
Your VAs are available
Mon - Fri from 9 AM to 6 PM ET
3. What is dedicated assistance?
Each of our plans includes a dedicated Virtual Assistant (VA). You
will work with your VA on a one-on-one basis, directly assigning tasks
to them. Your VA will gradually get to know you, your work, and your
preferences—all while learning to anticipate your needs. They schedule
their days to best serve you and your tasks without delay. As such, we
do not offer immediate turnaround, though we expect most tasks to be
completed in 24-48 hours. We encourage you to place priority levels
and deadlines on your projects.
4. I just signed up! What can I expect next?
Firstly, welcome aboard! We will start locating the best VA for you,
using the information you’ve shared during the signup process. After
we’ve determined which of our team members would be the best fit for
your needs—we’ll send an email connecting the two of you. We suggest
hopping on a quick call soon after. We aim to introduce you to your VA
within 2 business days of signing up.
5. Do my hours roll over?
Our clients subscribe to our monthly membership service for the
ability to retain a Virtual Assistant. While each plan offers a
different level of service, as a membership subscription our plan
hours do not roll over.
6. Can I share tasks on the weekend with my VA?
You can assign tasks any time, day or night, weekday or weekend. If
assigned before/after business hours, your VA will receive the task(s)
the following business day to begin working on them. Kindly take note
that if you send a task minutes before the workday ends, it is
unlikely to be completed that same day.
7. I need extra hours. What should I do?
Please contact us at
[email protected]
8. What are the kinds of tasks my Virtual Assistant cannot do?
Running physical errands, outbound sales calls, legal, accounting, and
HR work, full-time customer support, receptionist services, and
payments on your behalf.
9. Can the Virtual Assistant make payments on my behalf?
Currently, they cannot. However, you will see this feature very soon!
10. Can the Virtual Assistant make outbound calls for me?
Absolutely, but with some limitations. Your Virtual Assistant can
contact vendors, make reservations, and place phone calls for you, but
they cannot make outbound sales calls or solicit prospects.
11. Will I be charged for phone calls Virtual Assistant makes on my
behalf?
Yes, the VA will send a detailed statement for these calls.
12. Can a Virtual Assistant receive inbound calls?
Yes, but accessible only to you and the number of users limited to the
package you’ve subscribed for. Your VAs cannot receive calls from
service providers, contacts, and employees on your behalf.
13. Can my Virtual Assistant manage my inbox?
Sure they can. Our VAs are thoroughly trained in inbox management and
can keep your inbox organized and easy to access always.
14. Can my VA handle scheduling?
Absolutely. Our VAs exclusively use and manage Google Calendars. Your
Virtual Assistant can coordinate meetings, schedule appointments, and
manage your Google Calendar with ease. Simply share and grant them
access to manage your calendar.
15. Can my Virtual Assistant edit a presentation for me?
Your VA can format and edit presentations with the content, images,
and detailed design instructions shared by you.
16. Will my Virtual Assistant be working on holidays?
Wishup observes all national holidays in India. Your Virtual Assistant
will not be available on New Year's Eve, New Year's Day, Diwali, Holi,
Independence Day (US and India), Republic day, Labor Day,
Thanksgiving, Christmas Eve, and Christmas Day.
17. What if my Virtual Assistant goes on vacation?
Every Virtual Assistant is entitled to 2 days of leave in a month (24
leaves in a calendar year). If a Virtual Assistant takes more than 2
leaves, your subscription will be extended by those number of days.
Needless to say, you will be informed about any leave taken.
18. Is my company or personal information protected with Wishup?
Wishup cares about the security of your information and uses
commercially reasonable physical, administrative, and technological
safeguards to preserve the integrity and security of all information
collected through our website. However, no security system is
impenetrable and we cannot guarantee the security of our systems 100%.
In the event of a breach of security, Wishup will take reasonable
steps to investigate the situation and, where appropriate, notify
those individuals whose information may have been compromised and take
other steps, in accordance with any applicable laws and regulations.
In case of any privacy breach/client information leak by an employee,
appropriate and strict legal action will be taken by Wishup on the
concerned person(s). Wishup signs a contract NDA (non-disclosure
agreement) with every employee. Breach of NDA by an employee through
leakage of any client information will lead to strict civil and
criminal legal actions being taken against such employees(s).
19. I don't like my VA. How do I get a replacement?
Contact the Account Manager assigned to you and let them know of your
problem. We’ll investigate the matter and make the transition to your
next Virtual Assistant smooth.
20. Can I become a VA?
We’re always looking for enthusiastic people. Please go to our ‘How to
Become a VA’ page and fill the form with relevant details. If it
interests us, we will get in touch with you shortly!
21. For how many hours will my Virtual Assistant work for me?
Your daily bandwidth depends on the package that you subscribe for.
Please refer to our Plans and Pricing Page to find out more.
22. How many users can delegate tasks to the one Virtual Assistant
that I have subscribed for?
This depends on the package that you have subscribed for. Please refer
to our Plans and Pricing Page to find out more.
23. Can I cancel my subscription any time?
Of course. Contact your Account Manager prior to your next billing
cycle and we'll take care of your request. If you have already
been billed, your cancellation request will not take effect until the
following month. Unfortunately, we do not offer prorated refunds or
cancellations for unused hours. Still, have a question? Ask us
here.
Sales and Enquiries- [email protected]Careers-[email protected]
wishup
