Honest Bruntwork Reviews: READ THIS Before Hiring a Bruntwork VA in 2026

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We analyzed Glassdoor reviews and real client feedback from verified review platforms like TrustPilot and G2 to understand what Bruntwork customers are actually saying in 2025, so you can make an informed decision before hiring a Bruntwork virtual assistant in 2026.

If you’re in a hurry, here’s the quick summary of Bruntwork reviews before you dive into the full breakdown.

Even some freelancers have shared their experiences with Bruntwork on Glassdoor, and their perspective naturally differs from that of full-time VAs. 

When founders face the dilemma of choosing between a freelancer and a virtual assistant, most founders look for a full-time VA because they want consistency, accountability, and long-term reliability. These are things that freelancers, by nature of their setup, often can’t guarantee. 

Freelancers juggle multiple clients, follow their own schedules, and operate with fewer accountability structures, so their experience with any VA company can feel very different from someone who’s fully employed and integrated into the company’s systems. This is why a freelancer faces more challenges than a full-time VA. 

So, a Few Things You Should Clarify Before Hiring from Bruntwork:

If you're evaluating Bruntwork, that seems to engage with both full-time VAs and freelancers (as per publicly posted Glassdoor reviews from freelancers), here are a few practical insights: 

• Confirm whether your assigned VA is a full-time employee or a freelancer. This affects reliability, stability, and how closely they follow the company’s standards.
• Ask how freelancers are managed and supported. Clear processes matter more when someone isn’t fully integrated into the organisation's structure.
• Check communication and policy expectations upfront. Freelancer reviews often reflect confusion around terms or roles. Clarity protects both sides.
• Understand replacement and continuity plans. If a freelancer exits suddenly, you need a smooth transition to avoid interruptions.
• Prioritize transparency across all parties. The more aligned expectations are between you, the company, and the worker, the stronger the working relationship.

Takeaway: If you’re hiring a VA—whether from Bruntwork or anywhere else—full-time matters. Full-time virtual assistants offer consistency, accountability, and stable performance, which is hard to achieve with freelancers who juggle multiple clients.

At Wishup, every VA is a 100% full-time employee, not a freelancer. They’re managed by Wishup, plus monitored and supported through structured systems like time tracking, screen monitoring, weekly performance checks, and dedicated customer success oversight.

As a busy founder/executive, always prioritize clear accountability, higher reliability, and smoother delegation. Eliminate guesswork in your operations.

Pros – Bruntwork Reviews from G2

Here’s a refined summary of what clients appreciate about Bruntwork on G2:

• Many clients say Bruntwork makes the hiring process simple and smooth, especially when onboarding a Bruntwork VA.
• Users frequently highlight Bruntwork’s strong communication, calling the process professional, clear, and easy to navigate when working with a Bruntwork virtual assistant.
• Several reviewers mention that Bruntwork’s customer support is fast, responsive, and helpful, making it easier to get started with their VA.

Cons – Bruntwork Reviews from G2

Based on reviewer feedback, here are the commonly cited challenges:

• Some clients mention that they need to invest time training their Bruntwork VAs, which can feel demanding depending on the role.
• Others point out that despite Bruntwork’s competitive pricing, recurring software issues, particularly with payroll and time tracking, affect their overall experience.

Pros – Bruntwork Customer Reviews from TrustPilot

Here’s a clear summary of what customers appreciate about Bruntwork on TrustPilot:

• Many reviewers share that they’ve had a strong overall experience with Bruntwork, especially when it comes to finding VAs who quickly add value to their teams.
• Clients consistently highlight the positive attitude, professionalism, and dedication of the Bruntwork virtual assistants they’re matched with.

• Users also appreciate the responsiveness and proactive support from Bruntwork’s team, noting that communication is clear, timely, and helpful throughout the staffing and onboarding process.

• The customer service team frequently receives praise for being attentive and supportive, making the hiring journey smoother for clients.

Cons – Bruntwork Customer Reviews from TrustPilot

Here are the key concerns mentioned by customers:

• A user reported an incident involving a Bruntwork VA allegedly doing work for another company while being hired full-time, raising concerns about oversight and commitment.

• Several reviewers mention gaps in vetting, along with instances where clients had to switch VAs more than once, suggesting challenges with consistency or role fit.

Wishup is the best alternative to Bruntwork. It’s rated 4.7 on Trustpilot (77+ reviews) and 4.9 on Clutch (17+ reviews). The cost of a Wishup VA starts at $9.99/hour. This can be slightly higher than a Bruntwork VA, but you’re paying for a fully dedicated, full-time virtual assistant who works exclusively with one client. Wishup does not engage with freelancers. All VAs are fully employed, trained, and monitored for quality and consistency.

Beyond pricing and talent quality, Wishup also solves several challenges:

1. Lower turnover and stronger continuity: At Wishup, VAs are managed, supported, and trained internally for 8 weeks before onboarding with a client. It reduces churn and ensures long-term stability for clients. The average client-VA engagement rate at Wishup is 48 months (4 years). And if a replacement is ever needed, Wishup fills it in a day.

2. No payroll or tracking issues: Firstly, you don't have to deal with payroll at Wishup. Then, Wishup handles time tracking and screen monitoring using the Time Doctor application. Also, a dedicated HR + customer success team ensures accurate records, smooth workflows, and transparent reporting are in place every day.

3. Stronger skillset, accountability, and structured oversight: Wishup VAs are trained on 200+ AI and no-code tools. VA managers add multiple layers of support - weekly performance reviews, task supervision, partnering with customer success check-ins, and ongoing upskilling. Customers don't really have to worry about oversight. You get the consistency of an in-house employee without doing the management yourself.

Bruntwork is a remote staffing company that provides remote talent, including virtual assistants, sourced from different countries. 

Clients often appreciate Bruntwork’s smooth onboarding, strong communication, and responsive support, as highlighted across G2 and TrustPilot reviews.

At the same time, several users report challenges such as scheduling inconsistencies, turnover, and payroll/time-tracking system issues, which may affect long-term workflow stability.

Some reviews also indicate that freelancers working through Bruntwork experience different levels of structure, accountability, and clarity, which can influence service consistency depending on who you’re assigned.

Bruntwork is a good and worthy option. Based on the detailed reviews included above, just check if you’re comfortable managing training, clarifying expectations upfront, and confirming whether your VA is a full-time employee or a freelancer. For business owners who prioritize reliability and structured oversight, opting for a company that provides fully employed and consistently monitored VAs may offer more predictability.

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Disclaimer: This article represents the personal opinions of a guest contributor and does not reflect the official views of Wishup. While we strive for accuracy, company details, offerings, and data presented may change over time. Readers are encouraged to verify information independently. Wishup assumes no responsibility for its accuracy. The references included in this article by the guest author are from 3rd party websites like Reddit, TrustPilot, Glassdoor, G2, etc., at the time of writing. Accuracy of the information cited from such platforms cannot be guaranteed.