Frequently Asked Questions

Read about how Wishup has helped some of our clients in various domains

Getting Started (Onboarding)

A virtual assistant supports your small business by assisting you with day-to-day operations remotely. Our virtual assistants at Wishup specialize in a broad range of skills ranging from administrative tasks, data entry, content marketing, lead generation, and more.

We have a rigorous screening and vetting process in place before we bring our virtual assistants on board, and a training program after.

  • Highest quality of work
  • Hand-picked talent
  • 100% no questions asked replacement policy!
  1.  How quickly can I get my virtual assistant?
    As soon as you sign up, we schedule a free consultation with an account manager and collect the necessary details to match you with the best-suited virtual assistant. We will then send an email connecting you and your VA. We suggest you initiate contact with your assistant as soon as possible so they can quickly adapt to your work.

Your background is not a criterion for hiring a virtual assistant. Whether you're a small business owner, run a large company, or a freelancer who needs help with back-end tasks, everyone is more than welcome to hire a virtual assistant from Wishup.

No.

So you've made up your mind to hire a virtual assistant, that's great! After you sign up, we schedule a quick consultation with a client manager to assess your needs before matching you with the best-suited virtual assistant.

We collect information about the type of tasks you expect from your virtual assistant and match you with an assistant who has the right skills for the job.

  • Affordability
  • Flexibility of work hours
  • Accountability
  • Easy upscaling and downscaling

Operations

Our remote assistants are qualified and have experience working in different areas - such as administrative tasks, content writing, data entry, lead generation, bookkeeping, data entry, and more.

We recommend that you work closely with your virtual assistant in the first few projects to make sure they get a good grasp of how things work and how you expect tasks to be done.

We at Wishup understand the importance of keeping your information safe and take as many necessary precautions from our end to keep your data secure, including physical, administrative, and digital safeguards. We also have the option of signing an NDA agreement with our virtual assistants if that makes you feel safer.

You can schedule regular meetings and calls to track the progress of your virtual assistant. Additionally, they fill in a daily report where they account for every hour of their shift, so you can see exactly how they spend their time.

This depends on your project deadlines. We encourage you to clarify essential details like deadlines before working on the project, so there's no misunderstanding later.

This depends on your preference. You can communicate with them through email, Slack or WhatsApp.

No, we are a fully-remote company.

Yes, and no. While your virtual assistant can help you with all the necessary preparations before the event, such as sending out emails, booking a caterer or decorator, they cannot be physically present to attend to guests or hand out flyers.

VAs in US shifts work Monday through Friday at either 9AM-6PM PST or 9AM-6PM EST.
Replacements, Renewals, and Cancellations

If you're not happy with your virtual assistant, you can contact your account manager and they will arrange a replacement immediately!

We match you with your next virtual assistant in a matter of hours.

 Contact your Account Manager before your next billing cycle, and they will handle the closing of hours account.
Is there a long-term contract I have to sign?
Not at all; you can change the plan or cancel your subscription at any time you like. And don't worry, we won't try to make you stay by making you an "offer you can't refuse."
Billing

You can subscribe to a monthly membership service depending on the number of hours and level of services you require an assistant for.

You are charged monthly depending on your package.

No, we take pride in being transparent with our services.So what you get is what you pay for!

Yes, and we ensure that all your tasks will be completed on time by your virtual assistant.

Yes, the payment is still the same.

Unfortunately, we do not roll over unused hours at the end of your monthly plan.

Yes, and the bills will be sent to you by your assistant.
Work Timings, Holidays and Off-Days

As a policy, our virtual assistants don't usually work on weekends!

Wishup observes all national holidays in India.You can click here to check our holiday list for 2022. (Insert calendar link)

Contact us at [email protected]

Virtual assistants at Wishup are eligible for 22 leaves annually, divided into 15 Privilege leaves accrued every month and 7 sick leaves.
Tasks

  • Bookkeeping
  • Administrative assistance
  • Medical
  • Social Media
  • Accounting
  • Project Management
  • Back office tasks
  • Personal assistance

Yes, they can handle tasks like -
  • calendar scheduling,
  • travel arrangements,
  • email management.

With the advent of the digital age, there is very little that a remote assistant cannot do for you.They can order your food, reserve a table for you at a restaurant, plan your travel and even get groceries delivered to your house. However, our virtual assistants cannot do tasks that require them to be physically present with you.

Yes, we do have virtual assistants specialized and trained in data entry operations.

Yes, we do have virtual assistants who specialize in SEO content.
Wishup Assistance?

Your Account Manager is always available to listen and resolve any issues you might have with your virtual assistant.
Getting Started

Amazing! We're always on the lookout for talented new individuals to join our team. So head over to our 'Become a Virtual Assistant Page' and fill out the form to get started.

  • A graduate with a certain level of experience.
  • A pleasant personality
  • A logical approach to problem-solving
  • Ability to multi-task and adapt to new market trends
  • Great communication skills

  • Work from the comfort of your home (no one’s going to judge you for being in your PJ’s all day!)
  • An excellent way for women to restart their careers
  • Save time and costs of commuting
  • Financial Independence
  • Opportunity to work with global clients
  • Weekends off! (We mean it!)

What makes Wishup stand out from other companies is -
  • Constant upskilling
  • Global opportunities
  • Great pay!
  • Fun, young and dynamic team.
  • The ability to work from anywhere!

This is a full - time position, but we are a fully remote company so you can work from anywhere in the world!
Operations

Yes! We offer training for all our new VA’s so you never have to feel lost on the job!

After onboarding and training, we match you with a client and job that best matches your skills and qualifications!

It honestly differs with every client, but you can either work with one client at a time or divide your bandwidth between 2 or more clients.

As long as you have a quiet place and a working laptop and mic, the world is your oyster!
  1.  How many hours a day do I need to work?
    All our VA’s have a mandatory bandwidth of 9 hours a day, which is non-negotiable. You can, however, choose to work for more hours if you wish.

You will be working primarily for the US and Canada markets. The shift hours are
  • Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
  • Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
Payment

Of course! This is a full - time position with a fixed salary and regular appraisals.

Wishup offers its employees more than competitive salaries.Our salary breakdown is as follows -
  • Max Salary 50, 000 (INR)
  • >9 hrs/day & <=12 hrs/day 50, 000 (INR)
  • >7 hrs/day & <=9 hrs/day 42, 500 (INR)
  • >5 hrs/day & <=7hrs/day 35, 000 (INR)
  • <=5 hrs/day 32, 500 (INR)

Virtual assistants at Wishup are eligible for 22 leaves annually, divided into 15 Privilege leaves accrued every month and 7 sick leaves.

Wishup observes all national holidays in India.You can click here to check our holiday list for 2022.(Insert calendar link)

You are required to give notice to your reporting manager and ensure that all projects with existing clients are completed before the end of your tenure at Wishup.
Tasks

Some of the areas where you will assist your client based on your skills are -
  • Bookkeeping
  • Administrative assistance
  • Medical
  • Social Media
  • Accounting
  • Project Management
  • Back office tasks
  • Personal assistance

Don’t worry, we make it clear to all our clients so you won’t have to work beyond your daily bandwidth!

It's our job to assign you to tasks that we know you'll ace! However, if a client asks you to help out with tasks beyond your skill set, reach out to your Client Manager.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

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