How a Healthcare Brand Cut AR by 60% with One Virtual Assistant?

What happens when a busy pediatric founder finally gets the operational support she’s been missing? Billing clears up, the team breathes easier, and the business thrives.

This is the story of how Patricia O’Brien, founder of Springboard Pediatric Therapy, found her operations game-changer in Himanshu Vaya, a skilled healthcare virtual assistant from Wishup who cleaned up AR, handled insurance headaches, and brought calm to a busy front desk.

The Challenge: Revenue Leaks, Admin Bottlenecks, and No Time to Breathe

Running a pediatric therapy practice means balancing clinical care with backend operations but Patricia O’Brien was doing it all.

As the founder of Springboard Pediatric Therapy, she was deeply invested in helping children thrive. But behind the scenes, things were piling up fast.

❗Accounts receivable were aging. ❗Patient onboarding was inconsistent. ❗Insurance follow-ups dragged. 

And with 30+ calls hitting the front desk daily, the team was stretched to its limits.

The work never stopped, but critical details kept slipping. Cash flow suffered. Stress levels spiked. And growth felt out of reach.

Patricia knew she couldn’t scale the practice until the disarray was under control.

The Game-Changer: A Virtual Assistant Who Took Ownership of Operations

That’s when Patricia brought Wishup on board, and with it, Himanshu Vaya as her dedicated healthcare virtual assistant.

What began as a need for billing support quickly evolved into something far more impactful. Beyond following instructions, Himanshu he stepped into the role like a seasoned operator.

From day one, he took control of:

✅ AR and Insurance Follow-Ups: Tracking overdue payments, cleaning up pending accounts, and pushing claims through to completion.

✅ Client Account Audits: Identifying billing gaps, catching inconsistencies, and helping stabilize the revenue cycle.

✅ New Patient Onboarding: Streamlining forms, documents, and communications to create a smooth intake experience.

✅ Insurance Verification and Authorizations: Making sure no treatment was delayed due to missing paperwork.

✅ Claim Denials and Updates: Proactively resolving denials and keeping claims moving forward.

✅ Call Handling: Managing over 30 daily patient calls, reducing pressure on the overwhelmed front desk.

Whether it was chasing insurance updates or answering phones, Himanshu brought structure, urgency, and calm to every task so Patricia and her team could get back to what mattered: patient care.

The Transformation: AR Reduced, Calls Managed, Operations Streamlined

The results? Immediate and impactful.

✅ Accounts receivable dropped by 60%: With Himanshu proactively managing insurance follow-ups and claim denials, cash flow improved significantly.

✅ Front desk call volume reduced: Handling 30+ patient calls daily, Himanshu eased the burden on the front desk team, allowing them to focus on patient care.

✅ Patient onboarding streamlined: New client intake processes became smooth and consistent, reducing delays and confusion.

✅ Insurance verification and claims managed efficiently: Denials were addressed quickly, preventing costly revenue losses.

Himanshu didn’t just assist—he optimized the entire back-office operation to help the practice thrive.

The Wishup Impact – In the Client’s Words

“Himmi is invaluable. He is a natural leader and problem solver.” — Patricia O’Brien, Founder, Springboard Pediatric Therapy

The Verdict: One Wishup Virtual Assistant. Major Operational Breakthrough.

Himanshu was brought on for billing and insurance help. But he turned out to be a reliable operations partner, driving real change.

By taking ownership of critical backend tasks, he freed Patricia and her team to focus on delivering exceptional care and growing the practice.

For any healthcare founder struggling with AR, insurance hassles, or admin overload, this proves it: one skilled healthcare virtual assistant can transform your operations and your business.

Hire a Healthcare Virtual Assistant from Wishup in Just 60 Minutes

• 1500+ high-ownership virtual assistants to choose from
• Expertly aligned with 900+ global founders in 2025
• $299 worth workforce management app for free
• Saved 850000+ hours for busy entrepreneurs 
• 55+ industries served, including healthcare
• 99% reliability rate in meeting deadlines
• Top 0.1% talent that’s ready to start
• Trained on 120+ AI/no-code tools
• 2000+ tasks managed monthly
• 98.8% client satisfaction rate
• 7-day risk-free trial policy
• Instant VA replacements
• Hire in 60 minutes!

Schedule a consultation call now to get back the time you’re losing (that could’ve been spent growing your business)!