A Law Firm’s 11-Month Transformation with a Wishup Elite VA

What happens when a specialized law firm brings in the right operational support?

⛔ Time-consuming client intake slowing down legal workflows
⛔ High dependency on senior team members for routine filings
⛔ Limited standardized processes to keep everyone aligned
⛔ Growing workload on a lean team

Instead of overloading internal staff or letting inefficiencies creep in, Nora Devine, Founder of The Devine Law Group, partnered with a Wishup Elite Virtual Assistant to strengthen operations from the inside out.

This is the story of Ngakheikhang Vashum, a Wishup Elite VA, who spent 11 months helping a Property Tax Law Firm streamline client intake, documentation, and filing, while building structure where none existed before.

The Challenges Before Hiring an Elite Wishup VA

The Devine Law Group specializes in Property Tax Law—a highly technical field with specific legal procedures, filings, and documentation requirements.

When Ngakheikhang Vashum joined, the scope of work was entirely new territory.

Before onboarding the Wishup Elite VA, the firm faced:

⛔ Time-intensive client intake processes
⛔ Heavy reliance on existing staff for appeals and filings
⛔ Lack of documented SOPs for recurring tasks
⛔ Increased workload with limited operational bandwidth

The first challenge was clear: training from scratch.
The bigger challenge: turning that learning curve into long-term efficiency gains.

The Turning Point: After Hiring Ngakheikhang Vashum, an Elite Wishup VA

Vashum spent close to one full month in hands-on training, learning Property Tax concepts, appeal processes, and firm-specific workflows directly from the client.

Instead of treating this as a limitation, she used the training period to deeply understand:

• How new clients were onboarded
• How appeal forms were prepared and filed
• Where delays and dependencies existed
• Which tasks lacked structure or documentation

Once onboarded, she quickly became a reliable extension of the team.

VA Going Beyond the Original Scope

What began as administrative support evolved into process ownership and team backup.

Ngakheikhang took on responsibilities including:

✅ New client intake and results handling
✅ Preparing and filing property tax appeal forms
✅ Maintaining and updating client databases
✅ Drafting Standard Operating Procedures (SOPs) for recurring tasks
✅ Supporting commercial property cases
✅ Filling in seamlessly when a team member exited
✅ Working directly with Nora on high-priority filings

By documenting workflows and stepping into gaps, she reduced dependency on individual team members and improved continuity.

Tools Used to Drive Efficiency

To support legal operations and communication, the Elite VA worked across:

✅ Microsoft Office (Outlook, Teams, Excel, Word)
✅ RingCentral
✅ Clio (Legal Practice Management)
✅ Adobe Acrobat (E-signatures & DocuSign)

The Transformation Across the Firm

Here’s how the Wishup Elite VA impacted The Devine Law Group:

✅ Client intake time reduced significantly
– From 20 minutes → 15 minutes
– From 45 minutes → 30 minutes, depending on case type

✅ Workload reduced for core team members
– Filing, database updates, and documentation handled independently

✅ Workflow consistency improved
– SOPs ensured everyone followed the same process

✅ Operational continuity maintained
– Smooth transition and coverage when a team member left

The result: a more resilient, organized, and scalable legal operation.

Impact Across the Business

With structured processes and reliable execution in place, The Devine Law Group experienced:

✅ Faster client onboarding
✅ Less operational stress on senior staff
✅ Clear documentation for repeatable tasks
✅ Improved teamwork and collaboration
✅ Better handling of commercial property cases

The Elite VA didn’t just assist, he stabilized and strengthened daily operations.

The Wishup Impact — In the Client’s Words

Here’s what Nora Devine and the team had to say:

“I really appreciate the Vashum's (VA) dedication—it means a lot. He’s doing a great job and consistently shows up as a true team player. I appreciate him immensely, and he takes real pride in contributing through strong teamwork and reliability.”

Final Outcome for the Customer

With one Wishup Elite VA:

✅ Client intake time reduced by up to 33%
✅ SOPs introduced for long-term efficiency
✅ Team workload distributed more evenly
✅ Operational gaps covered seamlessly
✅ High trust and satisfaction achieved

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Neelesh Rangwani · Co-founder at Wishup

With 10+ years in the virtual assistant space, Neelesh has helped 1000+ US and global founders build efficient remote teams by matching them with top 0.1% virtual assistant talent. He writes about virtual assistants, hiring frameworks, remote productivity, and scaling ops.

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