Belay Virtual Assistants Review From Real Users (2025)
Curious if Belay is worth the hype? This deep dive into real Belay virtual assistant reviews uncovers what users truly think, from Reddit comments to Trustpilot feedback.
Are you looking for Belay reviews?
We dug into Reddit threads, review sites, and client feedback to see what real users are saying in 2025 and help you decide if you can hire a virtual assistant from Belay.
Here’s a quick glimpse if you’re busy and can’t get to the end of the article.
TL;DR - Is Belay Legit?
- Belay is a U.S.-based virtual assistant company offering premium services at ~$42.70/hour.
- While legally legit and operational, real user reviews from Reddit, Clutch, and TrustPilot show mixed experiences.
- Clients report inconsistent assistant quality, bookkeeping errors, and a lack of accountability. 👉 Jump to read full review.
- Belay may work for some, but outcomes are often described as “hit or miss.”
- There are more affordable and reliable Belay alternatives, like Wishup, with better third-party reviews and customer satisfaction.
Pros and Cons Summarized from Belay Solutions Reviews
| ✅ Pros | 🚫 Cons |
|---|---|
| Offers U.S.-based virtual assistants | Inconsistent VA quality reported by clients and insiders |
| Handles admin tasks, executive support, and bookkeeping | Higher cost (~$42.70/hour) compared to similar services |
| Has established brand recognition in the VA space | Real user complaints include poor bookkeeping and payroll handling |
| Some clients report positive outcomes | Very limited and mixed third-party reviews (only 2 on TrustPilot, 1 on Clutch) |
| 100% remote support infrastructure | Customer support often fails to resolve key performance issues |
| Matchmaking process for assigning assistants | Some Reddit users say assistants are underpaid and demotivated |
Reddit Belay Reviews from Customers
Belay Solutions virtual assistant reviews in 2025 reveal mixed client experiences. On Reddit, a Belay VA themselves shared that Belay VAs are hit or miss. In one case, when a client requested two virtual assistants from Belay, the quality between the two varied significantly. It highlights the inconsistency in talent matching within Belay’s VA network.
To support this claim, in the same thread, another user said, “If you get a great VA, it's the VA and luck of the draw”.
According to Reddit reviews, Belay virtual assistants are often underpaid, which may contribute to reduced motivation and inconsistent client support.
Belay’s pricing is relatively high, averaging around $42.70 per hour, and varies based on the client’s business needs. However, even at this premium rate, clients are not guaranteed access to top-tier virtual assistant talent.
📌 Read: Detailed Belay pricing comparison with Wishup
In one Reddit review thread, one Belay user reviewed that paying high price for basic administrative tasks didn't feel justifiable.
Summary of Belay Solutions Reviews from Customers on Reddit:
Reviews of Belay Solutions reveal recurring patterns in service delivery, assistant quality, and pricing inconsistencies. Here's a summary.
- Mixed quality: Clients report inconsistent VA quality. Some VAs are excellent, others underwhelming.
- “Hit or miss” service: One Belay assistant admitted that the experience depends heavily on luck.
- No quality guarantee: Getting two equally skilled VAs is rare, even for the same client.
- Underpaid assistants: Users suggest low VA pay leads to low motivation and mediocre performance.
- Expensive pricing: Average cost is ~$42.7/hour, but pricing varies by business.
- High price not equal to high quality: Despite premium rates, top-tier talent isn’t guaranteed.
Belay Virtual Assistant Reviews from Clutch
Belay has a Clutch profile, but there’s just one review with a 0.5-star rating. It was from a pizzeria chain owner who was disappointed with Belay's bookkeeping service. Read the complete review below.
12 Months of Incorrect Financials – Belay Bookkeeping Review From a Deli Owner
The owner of a multi-unit pizzeria chain turned to Belay to manage their bookkeeping. They found Belay through an online search and chose the service mainly because it was geographically close. Unfortunately, things quickly went downhill. Then he wrote this review on Belay's Clutch profile.
Belay assigned a single bookkeeper to handle the entire business. This person combined five restaurant accounts under one QuickBooks profile, something the client later learned was a major error. It made it nearly impossible to track individual restaurant performance.
The bookkeeper didn’t reconcile payroll correctly. In some cases, months were skipped entirely. Double entries and missing data became a recurring problem.
When concerns were raised, Belay admitted that others had complained about this same contractor. But instead of offering a strong solution, they gave 20 free hours of service and suggested that the client’s new bookkeeper train another Belay bookkeeper.
The damage? 12 months of incorrect financials and no real fix from Belay.
Belay Virtual Assistant Reviews from TrustPilot
The most recent Belay review on TrustPilot was posted on June 20, 2025. A U.S.-based user said Belay charged her $2,600 but didn’t deliver the service.
The other review is from 2023. That customer had a good experience and gave positive feedback.
With just two reviews, it’s hard to judge how reliable Belay really is. Belay Solutions' reviews on TrustPilot are very limited.
Summary of Belay Reviews from Online Review Platforms:
Belay positions itself as a premium virtual assistant service, but here’s a summary of all the customer reviews found online.
- Only 1 Clutch review, rated 0.5 stars. Major bookkeeping errors reported.
- 12 months of inaccurate financials due to poor handling by Belay’s contractor.
- Belay admitted fault but offered no real fix or refund.
- Trustpilot has just 2 reviews — 1 recent negative, 1 old positive.
- The latest reviewer claims Belay took $2,600 without delivering services.
- Overall, too few reviews to trust Belay’s quality or consistency.
What’s the Best Belay Alternative?
Wishup is the best alternative to Belay. It’s rated 4.7 in Trustpilot (among 77 customer reviews) and 4.9 in Clutch (among 17 customer reviews). Also, the cost of a Wishup VA is $9.99 per hour, which is 4x less than Belay's $42+ per hour, with better quality and skillset.
Here are some reviews for Wishup from busy founders and executives.
Verdict: Is Belay Worth It in 2025?
Belay positions itself as a premium VA provider, but at ~$42.7/hour, the price doesn’t always match the outcome.
Real user reviews reveal inconsistencies in assistant quality, minimal accountability for service issues, and very limited third-party feedback to verify performance. If you're lucky, you might land an exceptional VA who’s truly worth the premium, but that's not guaranteed. While some clients have had great experiences, others faced costly errors and unresolved complaints.
In 2025, there are more affordable and reliable alternatives to Belay, like Wishup, that deliver consistent quality at an affordable price with a 7-day money-back guarantee option.
Schedule a free consultation with Wishup to hire your VA in just 60 minutes.
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Frequently Asked Questions
Is Belay a legit virtual assistant company?
Yes, Belay is a legit U.S.-based virtual assistant company that claims to offer premium services from general front and back office administration tasks to bookkeeping. While registered and operational, real user reviews show mixed experiences, questioning its consistency and value for the cost.
What do real users say in Belay virtual assistant reviews?
Belay reviews by customers on Reddit and Trustpilot mention inconsistent VA quality, high pricing, and minimal accountability. Some clients are satisfied, while others report major service issues.
Are Belay Solutions reviews mostly positive or negative?
Belay reviews are mixed. Some users had good experiences, but many report issues with VA quality, overpricing, or poor communication. Clutch and Reddit highlight negative cases.
Why are Belay reviews on TrustPilot limited?
TrustPilot shows only two Belay reviews as of 2025. One is recent and negative, while the other is from 2023 and positive. The low volume makes it hard to assess service consistency.
How is the customer experience at Belay?
According to Reddit and Clutch reviews, Belay doesn’t always meet expectations. Users report poor service delivery despite premium pricing, with some exceptions.
What are some complaints users have made about Belay Solutions?
Top complaints include inconsistent VA performance, bookkeeping errors, lack of oversight, and poor value for cost. Underpaid assistants were also mentioned as a concern on Reddit.
How does Belay compare to other VA companies like Wishup?
Compared to Wishup, Belay is more expensive but not necessarily better. Belay alternatives like Wishup offer lower rates, better client support, and higher-rated VAs for just $9.99 per hour.
Can I trust Belay with my business tasks?
While some users trust Belay, others have experienced serious service failures. Trust depends on the specific assistant assigned, making reliability unpredictable.
Where can I find verified reviews of Belay Solutions?
Verified Belay reviews are available on Clutch and TrustPilot. Reddit threads also feature real client feedback. Or you can get a consolidated review report from the Wishup blog.