Ten best email management tools for remote workers

Remote working was not common till a couple of years ago. However, recent technological developments have enabled businesses to adopt remote working quite efficiently.

During the pandemic, many people also found working in a remote team convenient and more efficient. However, knowing how to operate day-to-day operations online is essential for every business.

For numerous reasons, businesses have also recently been trying to include remote work opportunities in their operations, such as a hybrid setup with some days in the office and some at home or fully remote.

These past few years have made it evident for businesses that remote teams can be more effective due to their many advantages to both employees and employers.

Advantages of remote working:

• Flexibility
• Better work-life balance for employees
• Increased motivation
• Less or no cost for office space (cost-effective)

By 2025, more than half of existing businesses in every industry will start to operate on a remote team basis due to the benefits that team members and businesses enjoy.

Thus, it is essential to start getting used to the online working environment and getting equipped with the best management tools offered by different software companies to ensure effective day-to-day operations for your business.

Source: https://www.coreprocess.co/effective-email-communication-infographic/

This article will provide some of the best email management software tools for remote teams whose responsibilities solely depend on email communication, ensuring email productivity and effective work.

Table of contents

• What is an email management software tool?
• Advantages of implementing an email management tool for remote employees
• 10 of the best email management tools

What is an email management software tool?

An email management software tool tends to help businesses improve their internal and external email communication.

Using one of these tools for email management, remote teams will be able to communicate effectively as a team and offer satisfying service to those who are working with them and to their customers.

Advantages of implementing an email management tool for remote employees

Managing employees and their responsibilities can be challenging in a traditional working environment - so imagine how challenging it is to manage remote team members!

When businesses implement email management tools, managers and remote team members can better understand their responsibilities for a specific day and, most importantly, offer excellent customer support by responding to every email they receive.

13 of the best email list management tools

#1 Mailbutler

If you are looking to make your inbox smarter - whether you use Gmail, Outlook, or Apple Mail - Mailbutler offers numerous features to business owners and freelancers to better manage their emails.

Often many businesses ignore the importance of providing email management tools to their employees for confidential reasons, such as the fear that their private conversations can be leaked to the public.

However, Mailbutler offers full-on privacy to its users. By using Mailbutler, businesses and freelancers can ensure that their conversations will not be leaked to other parties since Mailbutler is 100% compliant with European data regulations.

Key features

Mailbutler is fully integrated into your native email application, so remote teams do not have to transition to another email platform. Aside from must-have email features like Send Later, Undo Send, Email Tracking, and even an inbuilt CRM option, Mailbutler offers the following to its users:

• Notes and Tasks
• Contact Management
• Email Templates
• Email Signatures
• Team Collaboration

Benefits of using Mailbuter

Mailbutler makes the job of a remote team easier by enabling them to easily share email templates, attach notes to an email that is visible to the whole team, and have a list of the contacts of a business with detailed information regarding each contact.

Pricing

With Mailbutler, users get a free trial period of 14 days, during which they can enjoy all the features Mailbutler offers.

After the free trial period, users will be offered four pricing tiers, including a free Essential version, so they can choose which one fits their needs and budget.

#2 Microsoft MyAnalytics

Microsoft MyAnalytics helps remote teams be more productive. Microsoft Myanalytics is an essential productivity tool for businesses.

Aside from helping remote teams stay productive, this software allows managers to keep track of employee's working hours, respond to emails, and communicate with potential customers.

Plus, employees can see which business conversations they need to keep track of and which communications must be put on hold.

#3 Proprof Helpdesk

Propof Helpdesk helps remote teams manage all email accounts from a single platform.

By using this email management software, remote teams can reduce time spent going back and forth from the numerous email accounts that a company communicates with and achieve effective work.

Propof Helpdesk is most effective for employees who support customers, where they will be able to organize customer email conversations better, avoid missing a response to an important customer, and meet the high expectations customers have of a business's customer support.

#4 Grammarly

Working remotely requires a lot of written communication. If a business's communication is solely or predominantly based on email communication, it can be time-consuming to pay attention to the grammar and spelling mistakes in every email's content.

The solution to this is Grammarly, which allows users to simply write their email and have their grammar and spelling checked automatically.

Users can download the Grammarly browser extension to check their writing from the email platform they are working on, or they can use the Grammarly app.

Pricing

Grammarly offers a free trial for users, and if users like its features, they have the option to subscribe to Grammarly. Otherwise, if users are satisfied with the free version, they can enjoy limited features for free.

#5 Mailstrom

Working with emails means that many emails are irrelevant to the business, or there might be spam emails that a user wants to delete but does not have the time to go through all of them.

Mailstrom offers bulk actions to its users, like:

• Delete hundreds of emails with one click
• Archive important emails that are worth saving but take up space in the inbox
• Move emails between folders

Most email clients can use Mailstrom.

Pricing

Mailstrom offers a free trial period without requesting credit card information, providing a limited number of features. However, you'll get access to every Mailstrom feature if you subscribe.

#6 Clean Email

Like Mailstrom, Clean Email is an email management software that helps users manage their email junk.

This management tool allows you to organize and manage your emails with auto-clean features, unsubscribe features, and sender blocking, among other things. It's beneficial for teams who work remotely.

Having a lot of emails in an inbox can create confusion on what emails are a priority and what emails are not worth the employees' time.

To ensure that the time employees spend going through their emails is spent efficiently, this email management solution can make their jobs easier and increase a remote team's email productivity.

Pricing

Users can start by taking advantage of the free trial; afterward, there are numerous plans depending on how many team members will become users of the software.

Additionally, Clean Email offers discounts to educational and non-profit organizations.

#7 Hiver

Hiver is an email productivity tool that helps you manage emails and make your team more productive.

Users of Hiver will be able to enjoy features like:

• Email delegation
• Email tags
• Collision alerts
• Customer satisfaction surveys

Pricing

Like most email management programs mentioned here, Hiver offers a free trial period to users. When the free trial period ends, users can choose the best plan for them, depending on the features they feel they need. The options are:

• Lite
• Pro
• Elite

Gmail features

It is also worth mentioning some of the features that Gmail offers its users.

#8 Calendar

Remote working requires scheduling a lot of online meetings.

It is not convenient for managers to send email reminders to every team member about an online meeting.

Google offers some free email management tools to ensure that no one misses an online meeting. Remote teams can start by scheduling meetings using Gmail's Calendar feature, where they will be able to receive reminders of important meetings, whether on their notebooks, mobile phones, or smartwatches.

#9 Tasks

With Gmail's Task feature, team members can access a user-friendly feature that allows them to see what tasks they have for a day.

Tasks also help users to mark specific emails as to-do items on their to-do lists. This way, team members can respond to priority emails without forgetting them.

#10 Drive

Gmail also offers a cloud-based storage platform for its users.

This tool is helpful for remote teams because it allows users to access all of the company's files from a single platform while organizing everything into folders and sharing them with specific members.

Plus, whenever team members are required to send large files to others, all of these files will be stored in their account's Drive.

#11 Zendesk

Zendesk's email management software offers intuitive functionality, enhancing both customer satisfaction and agent efficiency. Dynamic request forms ensure agents have immediate access to customer context, facilitating personalized support.

With Zendesk, essential tools like ticket management systems and collaboration tools are seamlessly integrated, streamlining workflows and saving agents time. Prewritten responses expedite issue resolution, further improving efficiency.

Built to prioritize customer trust and seamless experiences, Zendesk enables cohesive conversations across various channels, including email, web, mobile, and social media. AI tools automate tasks like email triaging and response suggestions, reducing manual effort for agents.

Users can enjoy features like:

• Seamless omnichannel support
• Customizable branding and workflows
• AI-driven automation
• Efficient collaboration tools
• Built-in redaction and spam prevention
• Comprehensive tracking and reporting
• Extensive app and integration options
• Time-saving macros
• Advanced generative AI capabilities

Pricing

• Support Team: $19 per agent/month
• Support Professional: $55 per agent/month
• Support Enterprise: $115 per agent/month
  (Annual billing)

#12 Brevo

Brevo, formerly known as Sendinblue, initially focused on newsletters a decade ago but has since broadened its services to encompass sales and customer service functions. It now offers two free packages for email management: Transactional Email and Sales Platform. The Transactional Email package enables users to monitor and assess email performance, while the Sales Platform provides sales teams with a shared inbox and assignment notifications.

For marketing needs, Brevo provides the Marketing Platform package, which includes a free plan allowing users to send up to 300 emails daily and conduct SMS campaigns. Upgrading to the Starter plan removes the Brevo logo and grants access to basic reports. The Business plan facilitates marketing campaign automation and A/B testing. BrevoPlus is the enterprise-grade option, offering enhanced security features and integrations.

Users can enjoy features like:

• Comprehensive support across channels
• Customizable branding and workflows
• Automated workflows
• Collaborative tools for seamless teamwork
• Tracking and reporting capabilities

Pricing

• Free plan available
• Starter: $25 per month
• Business: $65 per month
• Brevo Plus: Contact sales
• Custom plans also available

#13 Front

Front is a leading email management solution tailored for organizing customer emails efficiently.

Front is a comprehensive platform designed to streamline inbox management for customer support teams. It allows users to operate from a shared inbox as well as their personal email addresses, facilitating seamless collaboration among team members. Custom workflows can be created easily, without the need for coding, enabling efficient ticket assignment and escalation.

Utilizing an omnichannel approach, Front enables users to manage all customer communication channels from a unified interface. Customer profiles are integrated with messages, providing agents with access to past interactions and account details. Managers can leverage analytics to monitor team performance and ensure compliance with service level agreements (SLAs).

Users can enjoy features like:

• Support for multiple communication channels
• Customizable workflows
• Automation of routine tasks
• Collaboration tools for enhanced teamwork
• Tracking and reporting functionalities

Pricing

• Starter: $19 per seat/month
• Growth: $59 per seat/month
• Scale: $99 per seat/month
• Premier: $229 per seat/month

Conclusion

Companies offer many other email management software to make the jobs of freelancers and remote team members easier. However, the aforementioned tools are some of the best email management software programs on the market.

Using email managing software can be tricky for some team members. You will have to learn and do some tutoring with your team. In the end, though, it will all be worth it!

Businesses should take advantage of the free trials that some of these tools offer and decide which tool works best for their industry and business.

Author Bio:

Ilija Sekulov is a digital marketing consultant & senior SEO/SEM specialist. He currently works at https://mailbutler.io