Wishup or Medva Virtual Assistant – Who is Risk-Free?
Choosing between Wishup and Medva virtual assistant? This comparison breaks down everything - from pricing to refund policies - so you can confidently decide.
When Dr. Aleksandra Gajer partnered with a virtual assistant, she saw a noticeable shift in how her practice operated. From email marketing to vendor coordination and admin tasks, her VA helped free up valuable time. It allowed her to focus more on patient care and less on day-to-day operations.
“We've experienced a significant improvement in our overall efficiency. Our VA has freed up our time to focus on providing our clients with the best possible care," says Dr. Aleksandra Gajer.
If you are a medical professional exploring virtual assistant services, you’ve likely come across both Wishup and Medva. While both cater to the healthcare industry, their approaches, pricing, and flexibility differ in key ways. In this blog, we’ll break down those differences to help you decide which option fits your needs best.
Wishup vs Medva Virtual Assistant - An Overview
Wishup - MEDVA Virtual Assistant Alternative
Wishup is a risk-free alternative to Medva virtual assistant, based on the success rate and quality of VAs.
- ✅ 99% reliability rate in meeting deadlines.
- ✅ Saved 850000+ hours for busy entrepreneurs.
- ✅ 2000+ tasks managed monthly.
- ✅ 1500+ high-ownership virtual assistants to choose from.
- ✅ Top 0.1% talent that’s ready to start.
- ✅ 55+ industries served, including healthcare.
- ✅ Expertly aligned with 900+ global founders in 2025.
- ✅ 98.8% client satisfaction rate.
Wishup Healthcare Virtual Assistants: Supporting $2M NIH-Funded Innovation Behind the Scenes
Lactiga Inc., a biotech company developing an innovative therapy called LCTG-001, has partnered with the Icahn School of Medicine at Mount Sinai to explore its potential in treating COVID-19. Leading the study is Dr. Rebecca Powell, a renowned infectious disease specialist, backed by a $2 million grant from the National Institutes of Health (NIH).
While the research takes center stage, the operations behind it are no small feat. Dr. Rikin Mehta, co-founder of Lactiga, needed to stay focused on high-stakes research, strategic partnerships, and regulatory progress. That’s where Wishup stepped in. With the support of a dedicated virtual assistant, Dr. Mehta was able to streamline admin tasks, manage communications, and free up critical time, ensuring that groundbreaking work like this could move forward efficiently.
Case Studies of Wishup Healthcare Virtual Assistants
How Fast Can You Hire a Virtual Assistant?
You’re in clinic mode. The front desk is triple-booked. Your assistant called in sick. Your inbox has 57 unread emails, and one of them says “URGENT” in all caps. You're thinking, “Okay, I need a VA. Like, yesterday.”
So you finally take the leap and start the hiring process. But here’s the big question: how long before someone actually starts helping you?
Let’s break it down.
Wishup: Hire Your VA in Just 60 Minutes
Wishup’s whole setup is built for speed. You scroll through pre-vetted, healthcare-trained assistants. You pick one. You pay. Boom — they’re onboarded and ready to support you within the next 60 minutes. No five rounds of approval from someone in "admin."
The medical virtual assistants are hired from a pool of 1500 VAs and and they belong to the 0.1% elite list. Plus, most of the medical VAs come with prior experience. So, you can get going right from day 1.
Hiring Speed of Medva Virtual Assistants: 2–3 Business Days (Maybe)
Medva’s onboarding process typically takes about 2–3 business days. For highly specialized roles, they may allocate additional time to match you with a dedicated virtual assistant whose skills align with your specific requirements. While this ensures a tailored fit, it may extend the time before your assistant is ready to start.
Who Has High-Quality Healthcare Virtual Assistants?
You’re not hiring a VA to micromanage or constantly explain how to update an EHR field for the 17th time. You want someone who gets it and who can jump in, understand your workflows, and make your life easier without you needing to become their personal onboarding coach.
So the real question is: who’s got the better VAs?
Wishup: Only the Top 0.1% Make the Cut
Let’s be honest - 0.1% is wild. That means out of every 1,000 applicants, only 1 gets through. Virtual assistants at Wishup clear through a 6-step vetting process that screens for skill, professionalism, communication, and healthcare readiness. They don't hire anyone with a WiFi connection and a Gmail account.
Even if a VA doesn’t come from a medical background, they’re trained by people who do. Think former healthcare pros who’ve lived through EMRs, billing chaos, insurance madness, and all the messy backend stuff that keeps a clinic alive.
They’re not just trained. They’re clinic-proofed.
You’re getting someone who:
- Knows how to protect PHI without being told twice
- Understands the difference between CPT and ICD
- Can hold their own with patients, payers, and your internal team
All from day one.
Medva Virtual Assistant: Top 10%
Medva states that it selects from the top 10% of candidates. Wishup, however, applies a far more stringent vetting process to identify talent that meets the highest standards. In healthcare, precision and compliance are critical in handling patient data, managing billing, and coordinating care. Even minor oversights can impact efficiency, revenue, and trust. The most effective support comes from virtual assistants who combine strong skills with thorough training and a solid understanding of clinical workflows.
Who Has VAs Trained onTools?
You want a VA who can glide through Athenahealth like a pro, maybe fix your spreadsheet formula without Googling it, and automate the annoying parts of your workflow while you’re grabbing lunch.
So… who’s actually bringing that kind of tech game to the table?
Let’s talk tools.
Wishup Medical VAs: Basically Your Practice’s Secret IT Department
Wishup medical virtual assistants are trained on 120+ tools.
- 50+ AI tools (yes, including ChatGPT and all the cool ones you keep meaning to try)
- 70+ no-code tools like Zapier, Canva, Trello, and even workflow builders you didn’t know existed
- Healthcare-specific platforms like Athenahealth, Kareo, TheraNest, and more
Now imagine this: You mention in passing that you want patient follow-ups sent 24 hours post-visit, with a check-in link and optional feedback form. Most VAs would say, “Okay, I’ll write a reminder.”A Wishup VA says, “I’ve already set up an automated text through Zapier. Want me to A/B test the messaging too?”
Medva Virtual Assistant - Unspecified.
Medva’s website does not list the specific tools or platforms their virtual assistants are trained on, or details about their experience with automation, AI tools, or custom workflows. If these capabilities are important for your practice (such as navigating your EMR, setting up tracking systems, or building digital tools), it may be worth reaching out to Medva directly to confirm their team’s expertise.
Is the Price Right? Who is Affordable and Worth The Money?
You're probably asking yourself: How much is this going to cost me? Am I getting real value? And are there any sneaky fees hiding in the fine print?
(If you’ve ever gotten a surprise invoice, you know exactly why this matters.)
Let’s break it down and keep it simple.
Pricing of Wishup Healthcare Virtual Assistants: Simple. Transparent.
Wishup’s pricing is refreshingly clear - it’s $9.99/hr. Also, there are two monthly plans - $999/month for part-time (20 hours/week) and $1799/month for full-time (40 hours/week).
No lock-in. No hidden fees. No "gotchas".
What do you get for that?
One high-performing, healthcare-trained VA who wears many hats.
Internal coordination? ✅
Patient scheduling? ✅
Email cleanups? ✅
Insurance calls? ✅
Clinical admin? ✅
Tech support? ✅
You’re not paying for someone to do one thing. You are bringing a versatile player to your game.
Cost of Medva Virtual Assistant:
Medva virtual assistant pricing starts at $10 per hour for full-time roles, with rates varying based on specific requirements—such as $18 per hour for part-time support, $12 for bilingual assistants, and $14 for those working in a secured facility. Depending on your needs, you may choose to work with multiple specialized VAs for different tasks, such as billing, inbox management, or social media. Wishup, by comparison, provides a single highly trained VA who can manage multiple responsibilities under one flat-rate plan, starting at $9.99 per hour.
Range of Services - Who Performs More Tasks?
Can your VA wear more than one hat? Or are you going to need an entire cast just to get through the week?
Wishup VAs: One Person. Ten Roles. Zero Drama.
Imagine this:
It’s Monday morning. Your EMR needs a bulk update. One patient is rescheduling (again). You’ve got a Zoom call in 10, and someone still needs to chase down that insurance follow-up.
Guess who’s already on it? Your Wishup VA.
They’re not just trained for one narrow lane. They’re cross-functional champs who can:
- Jump into your EMR and clean up records
- Send appointment reminders
- Follow up with insurance companies
- Format your pitch deck if you’re meeting investors this week
- Oh, and yes - even automate that annoying task you do every Friday but keep forgetting about
Here’s a glimpse of some of the tasks they perform:
60+ Tasks Performed by Wishup Medical Virtual Assistants
Check if this sounds like your wishlist.
🗂️ Administrative Tasks (27)
- Responding to patient portal messages
- Organizing patient files and lab records
- Handling medical records and chart requests
- Ordering clinical and office supplies
- Coordinating patient transportation
- Taking notes during medical meetings or huddles
- Collecting patient feedback and testimonials
- Answering patient phone calls and follow-ups
- Sending automated appointment reminders
- Entering patient demographics and form data
- Managing doctor’s consultation schedules
- Creating templates for SOAP notes, referrals, etc.
- Drafting and managing clinic correspondence
- Calling patients after missed appointments
- Registering new patients in the EMR
- Generating reports for patient volume or visit types
- Communicating with vendors for medical equipment
- Sending out patient satisfaction surveys
- Coordinating internal team training
- Managing patient waitlists efficiently
- Handling cancellations and rescheduling
- Facilitating communication with patient families
- Scheduling interpreters for non-English-speaking patients
- Setting up and managing doctor-patient meetings
- Renewing medical licenses and certifications
- Updating internal policies and protocols
- Scheduling shifts for medical staff and assistants
🩺 Clinical Support Tasks (17)
- Educating patients about diagnoses, treatments, and care plans
- Managing specialist referrals and coordination
- Coordinating post-visit continuity of care
- Documenting clinical notes, vitals, and patient progress
- Setting up and managing telehealth appointments
- Following up after discharges to check recovery status
- Updating the EHR with visit summaries and charts
- Scheduling procedures (e.g., X-rays, lab tests, minor surgeries)
- Monitoring patient adherence to care plans
- Assisting with basic clinical research documentation
- Compiling data for quality improvement reports
- Updating care protocols as per latest guidelines
- Tracking compliance with regulatory standards (e.g., HIPAA)
- Logging and escalating safety incidents or risks
- Collecting detailed patient history ahead of consultations
- Alerting on care gaps (e.g., overdue screenings or labs)
- Processing medical bills and payments
💰 Financial Tasks (21)
- Reconciling patient billing accounts
- Applying correct procedure and diagnosis codes
- Submitting insurance claims accurately
- Following up on unpaid patient balances
- Tracking clinic expenses and reimbursements
- Preparing monthly or quarterly clinic budgets
- Creating detailed financial reports
- Verifying insurance eligibility and coverage
- Managing contracts with insurance providers
- Handling insurance payer negotiations
- Forecasting clinic revenue and growth
- Organizing documentation for insurance audits
- Processing payroll for medical staff
- Managing accounts receivable (AR) workflows
- Updating procedure fee schedules
- Preparing applications for healthcare-related grants
- Organizing tax-related documentation
- Analyzing clinic financial performance
- Tracking budget variances and expenditure leaks
- Explaining insurance benefits to patients
- Keeping an eye on medical inventory levels
If you have a specific task that’s not found in the above list, get in touch with our healthcare virtual assistant managers.
Tasks Handled By Medva Virtual Assistant:
Medva’s virtual assistant pricing starts at $10 per hour for full-time roles, with rates varying based on specific requirements—such as $18 per hour for part-time support, $12 for bilingual assistants, and $14 for those working in a secured facility. Depending on your needs, you may choose to work with multiple specialized VAs for different tasks, such as billing, inbox management, or social media. Wishup, by comparison, provides a single highly trained VA who can manage multiple responsibilities under one flat-rate plan, starting at $9.99 per hour.
Who Helps You Track Your Virtual Assistant?
How does each company help you stay in the loop without breaking a sweat?
Manage Wishup VAs With Workforce Management App
Wishup hands you a real-time virtual assistant tracking application that’s built to make your life easier. It's usually worth $299/year, but you get it free.
Here’s what you see inside:
- What your VA is working on right now
- How many hours they logged
- Which tasks are done, in progress, or pending
- Built-in chat to quickly say, “Hey, can you add this to today’s list?”
- Automated reports, so you don’t have to dig for updates
Bonus: It's a mobile app too. So even if you’re on the go, you can check the status easily.
Tracking Medva Virtual Assistants: PULSE Client Portal
Medva offers a client portal to track their virtual assistants and to collaborate with the VA manager. Checking the schedule of your VA, managing their tasks, and browsing through the profiles of team members are some of the features. However, the portability of the application is undefined.
Who Helps You Scale Faster with More VAs?
New patients are rolling in, your marketing is finally clicking, and referrals? Through the roof. It’s exciting... but also a little panic-inducing. Because suddenly, your one amazing VA, who used to have everything under control, is now juggling tasks, and you're both starting to feel the cracks.
So what do you do? You scale. You bring on more help. Or at least... You should be able to.
But here’s where most companies drop the ball.
Wishup: Add Another VA (or More) in 60 Minutes
Need a second VA to handle billing while your current one manages patient scheduling? Done. Want a part-time assistant just for claims? No problem.Expanding into a new time zone and want someone to cover early hours? Easy.
Wishup makes scaling up ridiculously smooth. They’ve got a full bench of trained, ready-to-go VAs who can be onboarded faster than most people can find parking at the clinic.
Even better - they have three smooth options.
- Wishup lets you onboard one (or even three) in under 60 minutes. Just choose from a roster of trained, pre-vetted medical VAs and get started the same day.
- Prefer to interview first? Totally doable. Hop on a quick call with Wishup’s growth team, meet your top candidates, and hire the one that feels like the right fit.
- Not sure exactly what kind of help you need? Your dedicated account manager will review your workload and recommend the perfect type of VA — whether it’s for admin, billing, tech, or all three. Think of it as smart support, customized for your clinic.
It’s flexible. It’s fast. And it feels like you’re working with a team that’s actually in your corner.
Scaling with Medva Virtual Assistants
Medva’s website does not provide detailed information on how quickly clients can scale their support. For example, whether trained VAs are available on standby, how soon additional help can be provided, or how requests for multiple VAs are handled. For growing businesses, clarity on scaling timelines can be valuable. If rapid expansion is on your radar, it may be worth contacting Medva directly to understand their process and turnaround times.
Who Has Risk-Free Virtual Assistant Hiring Policies?
When you're investing in support to make your life easier, the last thing you want is buyer’s remorse and no way out.
“What if it’s not a good fit?” you might think. Totally fair.
Wishup: 7-Day Money-Back Guarantee Policy
Wishup offers a 7-day, no-questions-asked, money-back guarantee.
Yep. Full refund. Zero awkward explanations.
You get a whole week to try working with your healthcare virtual assistant. Jump into real tasks. Test their speed, communication, and adaptability.
If something feels off, or it’s just not clicking? You get your money back. Simple. Clean. Zero pressure.
Medva Virtual Assistants: No Mention of Risk-Free Policies
Medva’s website does not mention details about a refund policy, trial period, or backup plan. For peace of mind—especially in healthcare, where continuity and quality of support are essential—it may be helpful to confirm these terms directly with their team before committing. This way, you can ensure the arrangement aligns with your expectations and operational needs.
Online Customer Reviews
Wishup Reviews:
Wishup is rated 4.7 on TrustPilot and 4.9 on Clutch by its global customers, including healthcare brand owners.
Medva Reviews:
Medva reviews from its customers are not available on TrustPilot and Clutch. Reach out to the Medva team directly to check their customer success stories.
Wishup or Medva Virtual Assistant? Have You Decided?
If you want one VA who can wear multiple hats, scale with your needs, master 120+ tools, and start in 60 minutes, go for Wishup. If you want a specialist VA for a very specific healthcare task and are okay with managing multiple people for different roles, go for Medva virtual assistant.
Have you made your decision?
👉 Book a Free Consultation Today and hire your medical VA in just 60 minutes - no paperwork marathon required.
Disclaimer: The content of this blog was prepared based on publicly available information sourced from the organization’s website at the time of writing. Accuracy and completeness are not guaranteed, as details may have since been updated or revised.