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Experience
Online Business ManagerWishup
Jul 2024 - Present
I am currently focusing on Executive assistance tasks like calendar management, inbox organization, travel management, project management, and overseeing daily client operations.
Customer Contact Comms AnalystAccenture
Jan 2019 - Jun 2024
Handled escalated cases for a major UPI application, resolving complex issues for legal, executive, and social media users. Collaborated with internal and external teams to deliver timely solutions.
Senior Customer Support ExecutiveIntelenet Global Services
Dec 2016 - Dec 2018
Collaborated with financial institutions to ensure the timely and accurate updating of consumer credit reports at a major US credit bureau.
Technical Support AnalystConvergys Ltd
Sep 2015 - Aug 2016
Provided remote technical support for a US technology company, resolving operating system and hardware issues for their users.
Senior AssociateWipro BPO Ltd
Jun 2013 - Sep 2015
Provided comprehensive technical support for internet and telephone services to both B2C and B2B clients of two leading UK telecom providers, resolving a diverse range of technical issues.
Education
Bachelor of ArtsSchool of Open Learning, Delhi University
Batch of 2018
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