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Wishup Evaluation of Rew***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!
Experience
Online Business ManagerWishup
Mar 2022 - Present
Marketing Production Coordinator:
Expert in Freshdesk ticket, booking inquiries, reporting, invoicing, and virtual staging requests.
Assistant to CEO:
Research, bldg SOPs, calendar management
Customer Success ManagerKinematics Foodtech Pvt LTD
Jan 2021 - Feb 2022
• Controlled & handled a team of 10 people ensuring all were capable of performing assigned duties.
• Exceeded quantitative metrics on customer satisfaction, customer retention & inquiry volume.
Freelance Spoken English & Customer Service TrainerFreelancer
Feb 2018 - Apr 2020
• Freelance Spoken English Trainer for small-scale IT companies & BPO's.
• Freelance Customer Service Trainer for Hospitality sector.
Branch Manager Liaison OfficerBISWA NGO
Nov 2011 - May 2016
• Handled a team for social service projects ranging from 15 to 50 people.
• Managed documentation, report writing, co-ordination with other state offices to create a platform for social activities.
Customer Loyalty OfficerMarriageWise
Jan 2011 - Oct 2011
• Understanding client's requirement for 2nd marriage and manual match making.
• Cold calling on the provided database and pitching about services offered.
• Part of customer service escalation.
Sr. AssociateGloberian KPO
Feb 2009 - Nov 2010
• Worked for Outbound process - MediConnect KPO
• Calling US hospitals, pharmacies and clinics for medical record
• Retrieving medical records on behalf of insurance companies and attorneys office.
AssociateWIPRO BPO
Apr 2007 - Apr 2008
• Part of Inbound process - AOL American Online.
• Worked with an objective to increase customer retention and provide world class customer service.
Customer Care Ex - SalesBaxy Infosol
Apr 2005 - May 2007
• Part of strong sales team by selling Toucan landlines connections to UK customers on BT - British Telecom lines.
• Awarded for constant improvements in productivity by meeting all product metrics.
Education
Bachelor of CommerceNagpur University
Batch of 2005
• Completed my Bachelor of Commerce from Nagpur University.
• Scored 85%
Higher Secondary Course, ScienceDr. Ambedkar College, Nagpur
Batch of 2004
• Attended Dr. Ambedkar College for HSC in Science Stream.
• Scored 60%
Secondary School CertificateBengali High School, Nagpur
Batch of 2002
• Attended Bengali High School, Nagpur for SSC.
• Scored 68%
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