Expert in Freshdesk tickets, booking inquiries, reporting, invoicing, and virtual staging requests. Also took care of research, building SOPs, calendar management, and travel management.

Controlled & handled a team of 10 people, ensuring all were capable of performing assigned duties. Exceeded quantitative metrics on customer satisfaction, customer retention & inquiry volume.

Freelance Spoken English Trainer for small-scale IT companies & BPO's. Freelance Customer Service Trainer for Hospitality sector.

Handled a team for social service projects ranging from 15 to 50 people. Managed documentation, report writing, co-ordination with other state offices to create a platform for social activities.

Understanding client's requirement for 2nd marriage and manual match making. Cold calling on the provided database and pitching about services offered. Part of customer service escalation.

Worked for Outbound process - MediConnect KPO. Calling US hospitals, pharmacies and clinics for medical record. Retrieving medical records on behalf of insurance companies and attorneys office.

Part of Inbound process - AOL American Online. Worked with an objective to increase customer retention and provide world class customer service.

Part of strong sales team by selling Toucan landlines connections to UK customers on BT - British Telecom lines. Awarded for constant improvements in productivity by meeting all product metrics.

Completed my Bachelor of Commerce from Nagpur University. Scored 85% .

Attended Dr. Ambedkar College for HSC in Science Stream. Scored 60%

Attended Bengali High School, Nagpur for SSC.