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Rew***

VIRTUAL ASSISTANT
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Highly motivated professional with strong communication skills and a keen eye for detail. Passionate self-learner and researcher dedicated to bringing innovative ideas to the table."
Tools

Expert

MS OfficeBufferSnovioTrelloHubspotJiraAI ToolsnotionAsana

Good

Advanced ExcelMailchimpQuickbooks
Skills

Expert

Administrative WorkEmail MarketingCRMCalendar ManagementInbox ManagementAdvanced Google ResearchLinkedIn ManagementCustomer Support - VoiceCustomer Support - Chat

Good

Candidate ScreeningSales SupportContract GenerationData Enrichment
Work Samples

Lead Generation

Research - Password Manager

Inbox Management

Trello Board

Travel Itinerary

Business Email Writing

Best Selling Smartphone

Buffer - Social Media Tools & Management

Wishup Evaluation of Rew***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Punctual

Works Independently

Enthusiastic

Experience
Online Business Manager|Wishup
Mar 2022 - Present
Marketing Production Coordinator: Expert in Freshdesk ticket, booking inquiries, reporting, invoicing, and virtual staging requests. Assistant to CEO: Research, bldg SOPs, calendar management
Customer Success Manager|Kinematics Foodtech Pvt LTD
Jan 2021 - Feb 2022
• Controlled & handled a team of 10 people ensuring all were capable of performing assigned duties. • Exceeded quantitative metrics on customer satisfaction, customer retention & inquiry volume.
Freelance Spoken English & Customer Service Trainer|Freelancer
Feb 2018 - Apr 2020
• Freelance Spoken English Trainer for small-scale IT companies & BPO's. • Freelance Customer Service Trainer for Hospitality sector.
Branch Manager Liaison Officer|BISWA NGO
Nov 2011 - May 2016
• Handled a team for social service projects ranging from 15 to 50 people. • Managed documentation, report writing, co-ordination with other state offices to create a platform for social activities.
Customer Loyalty Officer|MarriageWise
Jan 2011 - Oct 2011
• Understanding client's requirement for 2nd marriage and manual match making. • Cold calling on the provided database and pitching about services offered. • Part of customer service escalation.
Sr. Associate|Globerian KPO
Feb 2009 - Nov 2010
• Worked for Outbound process - MediConnect KPO • Calling US hospitals, pharmacies and clinics for medical record • Retrieving medical records on behalf of insurance companies and attorneys office.
Associate|WIPRO BPO
Apr 2007 - Apr 2008
• Part of Inbound process - AOL American Online. • Worked with an objective to increase customer retention and provide world class customer service.
Customer Care Ex - Sales|Baxy Infosol
Apr 2005 - May 2007
• Part of strong sales team by selling Toucan landlines connections to UK customers on BT - British Telecom lines. • Awarded for constant improvements in productivity by meeting all product metrics.
Education
Bachelor of Commerce|Nagpur University
Batch of 2005
• Completed my Bachelor of Commerce from Nagpur University. • Scored 85%
Higher Secondary Course, Science|Dr. Ambedkar College, Nagpur
Batch of 2004
• Attended Dr. Ambedkar College for HSC in Science Stream. • Scored 60%
Secondary School Certificate|Bengali High School, Nagpur
Batch of 2002
• Attended Bengali High School, Nagpur for SSC. • Scored 68%
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