As an e-commerce store owner, it takes less than a month to realize that your product isn’t the hero; your site experience is just as important. From thereon, the focus shifts from the product to improving the site experience. This often includes a higher admin burden, website updates, routine maintenance, and customer support. And with a small team, keeping on top of all these tasks can be exhausting.
This is where an e-commerce virtual assistant comes in.
In this article, discover how outsourcing everyday tasks to a virtual expert can take your e-commerce business to the next level. We explain who they are, what they do, and, most importantly - how to find the right one for your business.
Challenges faced by e-commerce business owners
1. Managing inventory and supply chain
As your orders grow, you need to keep track of stock levels, ensure timely delivery of products, and manage returns without sacrificing efficiency. This can be time-consuming, especially if you have limited members on your team.
2. Taxation troubles
Tax season can be a stressful time for many business owners, especially those who are not experts in accounting. Keeping your company's books balanced, monitoring daily sales, and keeping track of cash outflows are just a few tasks requiring a trained eye for accounting.
If not done correctly, this can lead to mistakes that may result in penalties from the IRS and harm your company's credibility. And that's the last thing you want right when the orders are rolling in.
3. Marketing challenges
Marketing your business and reaching your target audience can be difficult, especially in a crowded and competitive e-commerce landscape. Without the right strategies and tools, it becomes difficult for such businesses to stand out and attract customers.
4. Poor website functionality and user experience
The success of an e-commerce business often depends on the quality of its website and user experience. But due to a lack of expertise, owners cannot create an easy-to-navigate website. This results in slow-loading pages, confusing navigation, and other technical problems leading to high bounce rates and lost sales.
5. Customer support
Even if you delegate these tasks to your employees, you will need additional support to manage customer requests from time to time. Whether that is a website glitch, a misplaced order, or a return, you need designated employees to help your customers have a good shopping experience.
Sure, you can hire employees to handle these tasks. But this can be a costly and time-consuming process, involving expenses such as high hiring costs, training fees, and employee benefits.
But what if you could find a better alternative? What if you could hire someone to take care of your business needs but only pay for the time they work without incurring additional costs?
“Enter: E-commerce virtual assistants”
Who is an e-commerce assistant?
Virtual assistants are a cost-saving alternative to traditional hiring practices. They work remotely, eliminating the need for physical office space and saving you on overhead costs like rent, utilities, and office equipment.
Moreover, virtual assistants are not part of your payroll, so you only pay for the work they perform for you. This allows you to have more control over your finances, as you can hire them on an as-needed basis.
Virtual e-commerce assistants are well-equipped to handle a wide range of tasks essential to your online store's smooth functioning. From logistics and order management to inventory control, these skilled professionals have the expertise to manage it all.
What does an e-commerce assistant do?
1. Online store management
Your virtual assistant can be your go-to person for managing your e-commerce store, ensuring that everything runs smoothly, from processing orders to handling customer return and exchange requests.
They can even help you run sales on your e-commerce platform. For example, you can hire trained Shopify virtual assistants for your online store.
2. Order processing
Virtual e-commerce assistants can take care of the important task of processing customer orders, keeping track of the customer's purchase journey, and ensuring that their shopping experience is a positive one.
3. Inventory tracking
Your virtual assistant can serve as your inventory manager, monitoring stock levels, updating your website on product availability, and coordinating with suppliers to ensure that you never run out of products to sell.
4. Social media management
E-commerce virtual assistants can handle all your company's social media accounts such as Instagram, YouTube, and Twitter, to name a few.
As a result, they can create quality content, post regularly, and grow your social media following, leading to increased sales.
5. Customer support
Efficient and responsive customer support is a must for every eCommerce company.
Your virtual assistant can handle customer support, ensuring that your clients receive the help they need in a timely and professional manner. They can respond to inquiries, handle customer complaints, and help resolve any issues that may arise.
This ensures that your clients are always satisfied with your company's service.
How does a virtual assistant help boost your e-commerce business?
1. Streamlined listing and optimization
Successful eCommerce businesses understand the importance of accurate and timely product listing. To keep up with the fast-paced and ever-changing eCommerce landscape, it's crucial to make new products available to customers as soon as they launch.
A virtual assistant saves the day.
A product listing virtual assistant can take care of the tedious and time-consuming task of regularly uploading product details and assigning prices to your products. They can also create compelling and informative product descriptions that will attract your customers' attention and provide them with the information they need to make the purchase.
2. Avoiding stockouts
In today's competitive eCommerce market, canceling orders due to stock shortages is unacceptable. This is why many business owners turn to Shopify virtual assistants to help them avoid these situations. Virtual assistants ensure that the correct products are delivered to customers within the specified timeframe.
They monitor stock levels regularly and update the owner in case of any stock management issues. They also help compile orders, set up shipments, and share customer invoices.
By working with a virtual assistant, you can easily manage your inventory and deliveries, leading to increased customer loyalty, sales, and a better brand image for your eCommerce store.
3. Improve marketing ROI
Are you considering investing in online ads? Wait a minute.
When done without prior expertise, placing ads comes with a considerable cost that drains your investment. However, you can increase your return on investment by hiring an eCommerce virtual assistant specializing in digital marketing.
These virtual assistants are knowledgeable about the latest trends in your niche and can help you implement a successful marketing strategy. They understand the market demands, trends, and potential audience and can invest in the proper techniques to achieve the best results.
In addition, the world of search engines and online marketing is constantly evolving, with regular updates and changes. An eCommerce assistant will stay on top of these changes and ensure that your business follows the latest trends and practices.
4. Continuous support and maintenance
Many eCommerce businesses struggle with website issues that lead to poor customer experience. To prevent this, it's essential to ensure that your website is always running smoothly and that all features are functioning properly.
An eCommerce virtual assistant can provide 24/7 support to ensure that your business runs smoothly and that customers have a positive experience. In addition, they continuously monitor your website to ensure that it's functioning correctly and address any customer issues instantly.
5. Improves decision making
Netflix and Apple - names that echo in almost every household! How did they do it?
They have achieved success through market research and understanding consumer needs. Whether you're a small, medium, or large business, market research is essential to stay ahead of your competitors and succeed in the eCommerce world.
Instead of spending a lot on market research, you can hire an eCommerce virtual assistant to handle this task. They can perform keyword research, product sourcing, target market research, and competitor analysis to provide you with valuable business insights.
Thus, a seasoned virtual assistant will help you make informed business decisions that will take your eCommerce business to the next level.
Why hire an e-commerce assistant from Wishup?
Although a virtual assistant is like a knight in shining armor for your business, you need to hire the right fit. And Wishup can help you do that.
Our platform boasts an extensive network of highly skilled virtual assistants, software testers, bookkeepers, and developers - all handpicked from the top 1% of applicants.
Other reasons why hiring a visual assistant from Wishup is beneficial are:
1. Access to a global pool of talent
Why limit your hiring to a specific location when you hire from anywhere? At Wishup, we have a diverse set of virtual assistants from India and the USA so that you can choose the fit for your task.
2. No need to spend on training
When you hire a traditional employee, you spend a lot of money on training them. But with Wishup, you don't have to worry about that. We have in-house trained virtual assistants who are ready to hit the ground running, saving you time and money on operational expenses.
3. Free trial period
Have you ever heard of keeping an employee on a trial basis? No, but imagine how cool it would be.
At Wishup, we understand the importance of the ‘right person for the right job’, which is why we offer a risk-free 7-day trial period. If you're not completely satisfied, you'll get a full refund.
4. Easy replacement policy
Even if you employ a virtual assistant after a free trial period and are dissatisfied, we can provide you with a replacement for the primary virtual assistant - no questions asked.
5. Quick onboarding
Onboarding is a laborious process, but with Wishup, it is a breeze. If you hire from us, you don't have to go through the tedious recruitment process; rather, you can get a virtual assistant onboard within 24 hours.
How to hire an e-commerce assistant from Wishup?
Hiring an e-commerce virtual assistant with Wishup is as easy as it gets. All you need to do is follow these three simple steps. Here’s how.
- Register on our website or drop an email to connect with the Wishup team.
- Next, let us know about your requirements and the tasks you need assistance with.
- Wishup's experts will carefully match your team with the ideal virtual employee.
With Wishup, you can be sure that you're getting the best help for your business.
Grow your e-commerce business with a Virtual Assistant
With their expertise and availability, eCommerce virtual assistants are an essential tool for every e-commerce business looking to grow and reach new heights. Whether you're a small business owner or a well-established company, hiring a virtual assistant can be a smart and practical decision that can help you save time, money, and resources.
So, consider subscribing to virtual assistant services today if you want to make online shopping easier and take your business to the next level.