Get $1,000 Benefits — Free Bookkeeper ($500) + Business Tools ($500)

Get $1,000 Benefits — Free Bookkeeper ($500) + Business Tools ($500)

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Pre-vetted | HIPAA-Aware | DrChrono-Trained

Hire a DrChrono Virtual Assistant

The platform is only as good as the person running it. Get a trained DrChrono VA who owns your scheduling, prior auth, billing, and patient calls

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Your patients trust you with their data. You can trust us with the rest

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NDAs are signed

Every VA is HIPAA-compliant

Your VA has a limited and secure access

Access revoked instantly if you ever need it

Your Ops & Admin Doesn't Stop When You're With a Patient
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Patient Scheduling
  1. Tick IconBook, confirm, and reschedule appointments
  2. Tick IconManage waitlists and same-day changes
  3. Tick IconReduce no-shows with timely reminders
  4. Tick IconCoordinate telehealth and in-person visits
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Insurance and Prior Auth
  1. Tick IconVerify eligibility before every appointment
  2. Tick IconSubmit and track prior authorization requests
  3. Tick IconFollow up on denials and coordinate appeals
  4. Tick IconKeep coverage details current in DrChrono
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Billing and Claims
  1. Tick IconFile claims and track what's paid
  2. Tick IconChase underpayments
  3. Tick IconHandle patient billing queries
  4. Tick IconReconcile statements and AR
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Patient Communication
  1. Tick IconAnswer calls and route them right
  2. Tick IconManage the OnPatient portal
  3. Tick IconSend reminders and follow up on no-responses
  4. Tick IconCoordinate lab results and care follow-ups

Not Just Any VA. One Who Knows DrChrono.

Trained on Healthcare

Eight weeks of training before placement, including HIPAA, insurance workflows, prior auth, and EHR tools such as DrChrono.

1 in 1,000 Make It Through

285,000 applications last year. 257 hired. They go through six stages, including spoken English, empathy, personality fit, and a final leadership interview.

They Stay

Average VA tenure at Wishup is 3.7 years. Your DrChrono setup, templates, and quirks stay with one person who knows your practice.

Soft-spoken

Healthcare calls are different. A parent calling about a child's appointment, a patient calling for a mental health visit or someone calling on a hard day. Our VAs are trained for this.

The SPOC

You get a dedicated VA plus one point of contact at Wishup who owns your account. Not a ticket queue. Not a rotating support team. One person, always reachable.

Zero Replacement Headaches

You interview candidates before anyone starts. If the fit still isn't right after they begin, we replace them at no cost. No questions, no extra fees, any time.

This Is What Getting Time Back Looks Like

Straight From the Practices We Work With

Hiring a DrChrono Virtual Assistant? Here's Tasks, Cost, and What to Look For

What is a DrChrono Virtual Assistant?

DrChrono is a cloud-based EHR and practice management platform built for independent medical practices, handling over 17.8 million patients and close to 69 million appointments a year. It has been voted the #1 mobile EHR by physicians in Black Book rankings since 2013. A DrChrono virtual assistant is a remote professional trained to work inside this system and take over the administrative load that keeps providers at a screen instead of with patients.

Wishup's DrChrono VAs come with hands-on medical admin experience, HIPAA awareness, and working knowledge of insurance verification, prior authorization, and claims workflows.


What Does a DrChrono Virtual Assistant Do?

Patient Scheduling

Bookings, confirmations, reschedules, and waitlist management across in-person and telehealth visits. Reminders go out on time, so fewer slots sit empty and fewer patients no-show.

Insurance and Prior Authorization

Eligibility verified before the appointment, prior auth requests submitted and tracked, denials followed up and appealed. Coverage details stay current in DrChrono instead of surfacing as a surprise at check-in.

Billing and Claims

Filing claims, tracking payments, chasing underpayments and unpaid AR, reconciling statements, and handling patient billing queries.

Patient Communication and OnPatient

Calls answered and routed, portal messages managed, appointment requests actioned, lab results and care follow-ups coordinated. Nothing sits unanswered in the queue for three days.

Charts and Documentation

Demographics and insurance details updated, intake forms chased and filed, records requests processed, referral and lab documents attached to the right chart. Administrative work only, not clinical documentation.

SOP Creation

Documents how your practice actually runs, so the front desk doesn't depend on any one person knowing where things are.


Which Practices Benefit Most from a DrChrono VA?

Solo and small independent practices where the provider is also the scheduler, the billing department, and the person calling insurance between patients.

Behavioral health and psychiatry practices running high volumes of recurring appointments, where authorization limits and session tracking need constant attention.

Prior-auth heavy specialties like pain management, cardiology, and plastic surgery, where a single approval can take multiple calls and a week of follow-up.

Growing and multi-location practices adding providers, where scheduling and claims volume have outgrown the front desk you have.


What Does It Cost to Hire a DrChrono Virtual Assistant?

Option Cost Hours
Part-time VA via Wishup $1,299/month 4 hours/day
Full-time VA via Wishup $1,999/month 8 hours/day
Freelancer (market rate) $25-40/hour As needed
In-house admin $35,000-55,000/year + benefits On-site

No hidden fees, no placement charges, no long-term lock-in.


What Should You Look for in a DrChrono VA?

  • Hands-on DrChrono experience, or strong prior EHR and practice management experience. Productive from week one, not month three.
  • HIPAA awareness. Every chart, insurance document, and billing file contains PHI. An NDA is signed before your data is touched, and access can be revoked instantly.
  • Follow-through on prior auth. Approvals are won on the third call, not the first. Selected for persistence and accurate documentation.
  • Reliability. Training takes time. Our VAs stay an average of 3.7 years.

How to Get Started

  • Start with what's taking the most time. Usually scheduling and eligibility verification first. Prior auth, billing, and SOPs follow once the VA knows the practice rhythm.
  • Interview before you commit. Listen for how they think about accuracy and follow-up.
  • Give it two to three weeks. Most practices know by week two. If it's not right, we replace at no cost.

Need a VA for a Different Platform?

Not every practice runs DrChrono, and plenty run a second system alongside it for billing or specialty work. We place VAs trained in those too:

That is four of the 120+ tools our VAs are trained in, from EHR and practice management systems to billing, scheduling, and workflow automation.

Questions Practices Ask Before Hiring

Yes. DrChrono builds specialty templates for psychiatry, behavioral health, family medicine, podiatry, and more. Your VA learns your specific setup in the first two weeks.

Yes. DrChrono includes electronic prior authorization tools. Your VA submits requests, tracks status, chases denials, and coordinates the documentation for appeals.

Yes. Incoming messages, appointment requests, billing queries, and result notifications, all handled through the portal.

Yes, matched to your time zone and front-desk hours.

Yes. Behavioral health is one of DrChrono's core specialties. Our VAs placed in mental health practices are specifically selected for empathy and compassion on patient calls.

Clinical work such as diagnoses, charting clinical notes, e-prescribing, and treatment decisions. Basically, anything requiring a medical license will not be the VA's job.