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Experience
Virtual AssistantWishup
Mar 2023 - Present
Currently assisting the internal team at Wishup using skills for Project Management, Administration, Inbox Management, Schedule Management, and Research tasks.
Team Manager AssistantAT&T
Mar 2022 - Nov 2022
Managed a team to achieve superior customer service ratings.
Leveraged communication skills to craft emails and newsletters for promoting webinars, events, and membership drives.
Subject Matter ExpertAT&T
Jan 2018 - Feb 2022
Developed Project Management skills by streamlining the entire onboarding process for new employees by creating and facilitating Instructional training. Evaluated employees through QA audits.
Digital Care Support SpecialistAT&T
Jul 2010 - Dec 2017
Provided top-notch Customer Service for advanced technical support via chat, email, and phone. Trained new employees in an international market during the launch of a chat support center in Colombia.
Education
Bachelors in EnglishUniversity of Tulsa
Batch of 2007
Received Honors for successfully completing courses in English, History, and Math.
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