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Skills
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Google ResearchAdministrative WorkVideo EditingEvent ManagementMinutes Of MeetingPresentationsResearchSchedule ManagementSocial Media ManagementTravel ManagementBusiness Email WritingProject ManagementInbox ManagementDesign posters for promotions on websitesAI toolsCalendar Management
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Email MarketingGraphic DesigningMIS Reporting
Wishup Evaluation of Par***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!
Experience
Online Business ManagerWishup
Oct 2024 - Present
Managing inboxes/calendars, social media, admin management, and design. Driving client satisfaction through strategic communication and streamlined operations.
Customer Success ManagerSpecialChem Pvt. Ltd.
Jun 2022 - Oct 2024
Managed client onboarding, webinars, and campaigns. Created landing pages, newsletters, and reports. Helped boost the webinar attendance from 25% to 45% through strategic improvements in the process
Customer Success SpecialistAmerican Express
Sep 2021 - May 2022
Resolved customer queries, handled credit card issues, and facilitated rewards point redemptions. Improved service satisfaction, and met KPIs to enhance performance and operations.
Sr. ExecutiveIEnergizer
Oct 2020 - Sep 2021
Resolved credit card issues, ensuring seamless service. Top performer for 6 months, achieving 600 payments and $90,000 in a month. Managed overdue payments and processes with top-tier standards.
Education
GraduationIndraprastha University
Batch of 2022
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