Managing inboxes/calendars, social media, admin management, and design. Driving client satisfaction through strategic communication and streamlined operations.

Managed client onboarding, webinars, and campaigns. Created landing pages, newsletters, and reports. Helped boost the webinar attendance from 25% to 45% through strategic improvements in the process

Resolved customer queries, handled credit card issues, and facilitated rewards point redemptions. Improved service satisfaction, and met KPIs to enhance performance and operations.

Resolved credit card issues, ensuring seamless service. Top performer for 6 months, achieving 600 payments and $90,000 in a month. Managed overdue payments and processes with top-tier standards.