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Skills
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Google ResearchVideo EditingMIS ReportingMinutes Of MeetingTeam ManagementTravel ManagementCustomer ServiceInbox ManagementCustomer Support - VoiceCustomer Support - ChatData ManagementCustomer SupportCalendar Management
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Email MarketingGraphic DesigningProject Management
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Experience
Online Business ManagerWishup.co
Jan 2025 - Present
As an Online Business Manager, I streamline admin tasks like inbox and calendar management. With project management and CRM expertise, I help businesses enhance efficiency and focus on growth.
Product Support-POCiEnergizer IT Services Pvt. Ltd.
Jan 2024 - Dec 2024
Collaborated with the product support team to identify process improvements and develop a knowledge base. Analyzed contacts, pursued automation, and acted as a global POC in billing and payments
Assistant Manager OperationsiEnergizer IT Services Pvt. Ltd.
Oct 2021 - Dec 2023
Led daily operations for 50+ staff, ensuring service quality and client satisfaction. Planned schedules, delegated tasks, and collaborated with teams to enhance efficiency and resolve issues.
Team LeaderiEnergizer IT Services Pvt. Ltd.
Mar 2019 - Sep 2021
Fostered professional development and accountability by mentoring team members. Trained staff in equipment maintenance, crafted detailed plans, managed escalations, and communicated clear targets.
Senior TraineriEnergizer IT Services Pvt. Ltd.
Jan 2010 - Dec 2014
Designed and delivered training for new hires and existing staff on operations, soft skills, and customer service. Conducted needs analysis, evaluated effectiveness, and developed tailored solutions.
Customer Support RepresentativeiEnergizer IT Services Pvt. Ltd.
Jun 2005 - Dec 2009
Delivered customer-focused support, resolving billing, technical, and account issues globally via email, chat, and phone. Handled escalations and mentored team members.
Education
Master of Arts (Education)IGNOU
Batch of 2024
Bachelor of Arts, English (Major)IGNOU
Batch of 2022
Bachelor of ScienceDelhi University
Batch of 2006
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