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Nga***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Proactive online business manager with a background in team leadership and training. Proficient in admin support, travel, and client communication, with strong problem-solving skills."
Tools

Expert

MS OfficeG SuiteG MeetChatGPTGoogle CalendarZoomSlackJiraGoogle sheetsGeminiClipchamp

Good

MS ExcelAsanaCanvaTrelloHubspotMonday.com
Skills

Expert

Google ResearchVideo EditingMIS ReportingMinutes Of MeetingTeam ManagementTravel ManagementCustomer ServiceInbox ManagementCustomer Support - VoiceCustomer Support - ChatData ManagementCustomer SupportCalendar Management

Good

Email MarketingGraphic DesigningProject Management
Work Samples

MIS

Calendar Management

Inbox Management

Event Management

Wishup Evaluation of Nga***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Fast Learner

Perfectionist

Persistent

Experience
Online Business Manager|Wishup.co
Jan 2025 - Present
As an Online Business Manager, I streamline admin tasks like inbox and calendar management. With project management and CRM expertise, I help businesses enhance efficiency and focus on growth.
Product Support-POC|iEnergizer IT Services Pvt. Ltd.
Jan 2024 - Dec 2024
Collaborated with the product support team to identify process improvements and develop a knowledge base. Analyzed contacts, pursued automation, and acted as a global POC in billing and payments
Assistant Manager Operations|iEnergizer IT Services Pvt. Ltd.
Oct 2021 - Dec 2023
Led daily operations for 50+ staff, ensuring service quality and client satisfaction. Planned schedules, delegated tasks, and collaborated with teams to enhance efficiency and resolve issues.
Team Leader|iEnergizer IT Services Pvt. Ltd.
Mar 2019 - Sep 2021
Fostered professional development and accountability by mentoring team members. Trained staff in equipment maintenance, crafted detailed plans, managed escalations, and communicated clear targets.
Senior Trainer|iEnergizer IT Services Pvt. Ltd.
Jan 2010 - Dec 2014
Designed and delivered training for new hires and existing staff on operations, soft skills, and customer service. Conducted needs analysis, evaluated effectiveness, and developed tailored solutions.
Customer Support Representative|iEnergizer IT Services Pvt. Ltd.
Jun 2005 - Dec 2009
Delivered customer-focused support, resolving billing, technical, and account issues globally via email, chat, and phone. Handled escalations and mentored team members.
Education
Master of Arts (Education)|IGNOU
Batch of 2024
Bachelor of Arts, English (Major)|IGNOU
Batch of 2022
Bachelor of Science|Delhi University
Batch of 2006
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Google ResearchVideo EditingEmail MarketingGraphic DesigningMIS ReportingMinutes Of MeetingTeam ManagementTravel ManagementCustomer ServiceProject ManagementInbox ManagementCustomer Support - VoiceCustomer Support - ChatData ManagementCustomer SupportCalendar ManagementMS ExcelMS OfficeG SuiteG MeetAsanaCanvaTrelloChatGPTHubspotMonday.comGoogle CalendarZoomSlackJiraGoogle sheetsGeminiClipchamp

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