As an Online Business Manager, I streamline admin tasks like inbox and calendar management. With project management and CRM expertise, I help businesses enhance efficiency and focus on growth.

Collaborated with the product support team to identify process improvements and develop a knowledge base. Analyzed contacts, pursued automation, and acted as a global POC in billing and payments

Led daily operations for 50+ staff, ensuring service quality and client satisfaction. Planned schedules, delegated tasks, and collaborated with teams to enhance efficiency and resolve issues.

Fostered professional development and accountability by mentoring team members. Trained staff in equipment maintenance, crafted detailed plans, managed escalations, and communicated clear targets.

Designed and delivered training for new hires and existing staff on operations, soft skills, and customer service. Conducted needs analysis, evaluated effectiveness, and developed tailored solutions.

Delivered customer-focused support, resolving billing, technical, and account issues globally via email, chat, and phone. Handled escalations and mentored team members.