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Experience
Online Business ManagerWishup
Oct 2024 - Present
Currently handling inbox, calendar management, travel management, and daily operations for clients.
Lead AnalystAmerican Express
Apr 2022 - Sep 2024
Handling escalations for CM's, relationship managers, program administrators for different clients of middle and large markets including global and India corporates. Monitoring and Auditing calls
Resolution SpecialistAmazon Development Centre
Jun 2019 - Apr 2022
Handling agent escalations regarding the consult and concessions for Customers Across different operating units for Amazon E-commerce.
Quality AnalystIenergizer
Nov 2017 - Dec 2018
Monitoring and auditing agent interactions with customers , checking for any possible errors in call structure , information provided , product knowlegde and promises made over the calls
Education
Bachelor's of ArtsSabarmati University
Batch of 2022
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