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Sim*** profile picture

Sim***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Highly motivated and results-oriented professional with 6+ years of experience in customer service, credit card operations, and quality assurance. Proven ability to excel in fast-paced environments."
Tools

Expert

MS OfficeAI ToolsGoogle DocsG SuiteChatGPTGoogle CalendarGoogle sheetsBooking.com

Good

MS Excel
Skills

Expert

Google ResearchOnline ResearchWeb Based ResearchAI toolsCustomer SupportEmail ManagementCalendar Management

Good

Database ManagementFacebook MarketingEmail Marketing
Wishup Evaluation of Sim***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Managerial

Persistent

Works Independently

Experience
Online Business Manager|Wishup
Oct 2024 - Present
Currently handling inbox, calendar management, travel management, and daily operations for clients.
Lead Analyst|American Express
Apr 2022 - Sep 2024
Handling escalations for CM's, relationship managers, program administrators for different clients of middle and large markets including global and India corporates. Monitoring and Auditing calls
Resolution Specialist|Amazon Development Centre
Jun 2019 - Apr 2022
Handling agent escalations regarding the consult and concessions for Customers Across different operating units for Amazon E-commerce.
Quality Analyst|Ienergizer
Nov 2017 - Dec 2018
Monitoring and auditing agent interactions with customers , checking for any possible errors in call structure , information provided , product knowlegde and promises made over the calls
Education
Bachelor's of Arts|Sabarmati University
Batch of 2022
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