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Data ProcessingGoogle ResearchMinutes Of MeetingOnline ResearchPresentationsTravel ManagementCustomer ServiceExecutive AssistanceInbox ManagementEmail ManagementData AnalysisCalendar Management
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Experience
Online Business ManagerWishup
Nov 2024 - Present
As an Online Business Manager, I handle admin tasks like inbox & calendar management, data organization, and use project management tools to enhance customer experience and streamline operations.
Manager - Training and QualityIksula Services Pvt. Ltd.
Jan 2024 - Nov 2024
Led a team of Trainers and Quality Analysts, managing audits, QC checks, and Training Needs. Developed Universal Quality format, QA templates, and training materials. Handled KRAs and appraisals.
Assistant Manager - Operations & QualityIksula Services Pvt. Ltd.
Jan 2023 - Dec 2023
Analyzed data for client needs, led a pilot project for omni-channel services in India, managed growth, compliance, and frontline agents. Designed reports, set KPIs, and created execution roadmaps.
Training and Quality SpecialistIksula Services Pvt. Ltd.
Sep 2021 - Dec 2022
Oversaw training & quality for US client Member Services (Buyer & Seller), focus in Quality Analysis, Root Cause Analysis, coaching, feedback delivery, and maintaining quality against benchmarks.
Telesales ExecutiveIksula Services Pvt. Ltd.
Jul 2020 - Sep 2021
Onboarding specialist for sellers on the marketplace platform, part of the Seller Acquisition Team. Assisted with data analysis and team performance improvement.
Education
Master of Arts with HonoursUniversity of Rajasthan
Batch of 2021
St. Xavier's College - First Division
Bachelor of Arts with HonoursUniversity of Rajasthan
Batch of 2019
St. Xavier's College - First Division
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