We Turned 10 - You Get 10% Off All July!

Back|Home Browse Profiles Luk***
Luk*** profile picture

Luk***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Lean Six Sigma Green Belt certified professional with experience in process optimization, data analysis, cross-functional collaboration, inbox/calendar management, process planning."
Tools
Skills
Wishup Evaluation
Experience
Education
Ask a Question
Tools

Expert

MS OfficeExcelGoogle DocsG SuiteG MeetAsanaCanvaChatGPTGoogle CalendarGoogle sheetsCalendly

Good

PinterestAI ToolsMailchimpSlack
Skills

Expert

Data ProcessingGoogle ResearchMinutes Of MeetingOnline ResearchPresentationsTravel ManagementCustomer ServiceExecutive AssistanceInbox ManagementEmail ManagementData AnalysisCalendar Management

Good

Event ManagementMIS ReportingTeam ManagementQuality Assurance
Wishup Evaluation of Luk***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Enthusiastic

Perfectionist

Proactive

Experience
Online Business Manager|Wishup
Nov 2024 - Present
As an Online Business Manager, I handle admin tasks like inbox & calendar management, data organization, and use project management tools to enhance customer experience and streamline operations.
Manager - Training and Quality|Iksula Services Pvt. Ltd.
Jan 2024 - Nov 2024
Led a team of Trainers and Quality Analysts, managing audits, QC checks, and Training Needs. Developed Universal Quality format, QA templates, and training materials. Handled KRAs and appraisals.
Assistant Manager - Operations & Quality|Iksula Services Pvt. Ltd.
Jan 2023 - Dec 2023
Analyzed data for client needs, led a pilot project for omni-channel services in India, managed growth, compliance, and frontline agents. Designed reports, set KPIs, and created execution roadmaps.
Training and Quality Specialist|Iksula Services Pvt. Ltd.
Sep 2021 - Dec 2022
Oversaw training & quality for US client Member Services (Buyer & Seller), focus in Quality Analysis, Root Cause Analysis, coaching, feedback delivery, and maintaining quality against benchmarks.
Telesales Executive|Iksula Services Pvt. Ltd.
Jul 2020 - Sep 2021
Onboarding specialist for sellers on the marketplace platform, part of the Seller Acquisition Team. Assisted with data analysis and team performance improvement.
Education
Master of Arts with Honours|University of Rajasthan
Batch of 2021
St. Xavier's College - First Division
Bachelor of Arts with Honours|University of Rajasthan
Batch of 2019
St. Xavier's College - First Division
Ask a Question

Select one or more skills/tools it might be regarding

Data ProcessingGoogle ResearchEvent ManagementMIS ReportingMinutes Of MeetingOnline ResearchPresentationsTeam ManagementTravel ManagementQuality AssuranceCustomer ServiceExecutive AssistanceInbox ManagementEmail ManagementData AnalysisCalendar ManagementMS OfficePinterestExcelAI ToolsMailchimpGoogle DocsG SuiteG MeetAsanaCanvaChatGPTGoogle CalendarSlackGoogle sheetsCalendly

Get answer within 24 hours*