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Experience
Online Business ManagerWishup.co
Nov 2024 - Present
Executive Assistant at an engineering firm; managed CRMs, coordinated projects, streamlined operations, and supported sales and admin systems across multiple businesses.
Senior Quality AnalystProvana India Pvt. Ltd., Noida
Aug 2019 - Nov 2024
My role as Senior QA, I performed audits on USA 3rd Party Debt collection calls, conducted calibration sessions, created training materials, prepared dashboards etc.
Quality AnalystinTarvo Technologies, Noida
Jun 2018 - Jul 2019
Conducted calls and chat monitoring along with sharing feedbacks. Also was responsible for generating weekly and monthly quality reports, trained new hires, conducted dip check, calibration etc.
Customer Service RepresentativeinTarvo Technologies, Noida
Oct 2017 - Jun 2018
Facilitated customer service through calls and chat, assisted customers with order processing and issue resolution, resolved customer complaints, maintained detail records of customer interactions.
Education
Bachelors in TechnologyPunjab Technical University
Batch of 2016
First Division with Distinction
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