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Google ResearchDatabase ManagementMinutes Of MeetingSocial Media ManagementTeam ManagementQuality AssuranceInbox ManagementCustomer Support - VoiceCustomer Support - ChatCalendar Management
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Data ProcessingAgile ProcessesExecutive AssistanceProofread for Grammar and Spelling
Wishup Evaluation of Joh***
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Experience
Online Business ManagerWishup.co
Oct 2024 - Present
In my current role, I assist clients by performing Inbox Management, Calendar Management, To Do list, Social Media Management and offer my assistance to managing and organizing Data as well.
Quality AnalystAccenture
Oct 2021 - Oct 2024
Identified and remedied defects within the production process. Recommended, implemented and monitored preventative and corrective actions to ensure that quality assurance standards are achieved.
Customer Support SpecialistAccenture
Jun 2020 - Oct 2021
Assisted customers over the call to help with technical and billing queries. Recommended and educated customers about the latest products and offers over the call.
Quality Analyst24/7.ai
May 2018 - May 2020
Audited calls to ensure that quality assurance standards are achieved with customers. Performed RCA to provide insights to improve operational performance.
Customer Service Advisor24/7.ai
Aug 2016 - May 2018
Assisted customers over the call to help with credit applications and resolve banking queries.
Education
Bachelor Degree in CommerceNational Virtual University for Peace and Education
Batch of 2022
Completed Bachelor Degree in Commerce
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