In my current role, I assist clients by performing Inbox Management, Calendar Management, To Do list, Social Media Management and offer my assistance to managing and organizing Data as well.

Identified and remedied defects within the production process. Recommended, implemented and monitored preventative and corrective actions to ensure that quality assurance standards are achieved.

Assisted customers over the call to help with technical and billing queries. Recommended and educated customers about the latest products and offers over the call.

Audited calls to ensure that quality assurance standards are achieved with customers. Performed RCA to provide insights to improve operational performance.

Assisted customers over the call to help with credit applications and resolve banking queries.

Completed Bachelor Degree in Commerce