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Joh*** profile picture

Joh***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Friendly and efficient virtual assistant offering expert support in admin tasks, customer service, scheduling, data entry, and more. Ready to streamline your workload and boost productivity."
Tools

Expert

Google sheetsBooking.com

Good

MS ExcelMS OfficeGoogle DocsG SuiteG MeetCanvaGoogle Calendar
Skills

Expert

Google ResearchDatabase ManagementMinutes Of MeetingSocial Media ManagementTeam ManagementQuality AssuranceInbox ManagementCustomer Support - VoiceCustomer Support - ChatCalendar Management

Good

Data ProcessingAgile ProcessesExecutive AssistanceProofread for Grammar and Spelling
Wishup Evaluation of Joh***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Managerial

Perfectionist

Pleasant

Experience
Online Business Manager|Wishup.co
Oct 2024 - Present
In my current role, I assist clients by performing Inbox Management, Calendar Management, To Do list, Social Media Management and offer my assistance to managing and organizing Data as well.
Quality Analyst|Accenture
Oct 2021 - Oct 2024
Identified and remedied defects within the production process. Recommended, implemented and monitored preventative and corrective actions to ensure that quality assurance standards are achieved.
Customer Support Specialist|Accenture
Jun 2020 - Oct 2021
Assisted customers over the call to help with technical and billing queries. Recommended and educated customers about the latest products and offers over the call.
Quality Analyst|24/7.ai
May 2018 - May 2020
Audited calls to ensure that quality assurance standards are achieved with customers. Performed RCA to provide insights to improve operational performance.
Customer Service Advisor|24/7.ai
Aug 2016 - May 2018
Assisted customers over the call to help with credit applications and resolve banking queries.
Education
Bachelor Degree in Commerce|National Virtual University for Peace and Education
Batch of 2022
Completed Bachelor Degree in Commerce
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Data ProcessingGoogle ResearchAgile ProcessesDatabase ManagementMinutes Of MeetingSocial Media ManagementTeam ManagementQuality AssuranceExecutive AssistanceProofread for Grammar and SpellingInbox ManagementCustomer Support - VoiceCustomer Support - ChatCalendar ManagementMS ExcelMS OfficeGoogle DocsG SuiteG MeetCanvaGoogle CalendarGoogle sheetsBooking.com

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