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Sai***

ONLINE BUSINESS MANAGER
Availability
Not Available
Aptitude Skills
Top 5%
English Efficiency
Professional
"Goal-oriented Client Operations Manager with 10+ years in leadership, customer service, and stakeholder management. Skilled in process optimisation, team development, and data-driven decision-making."
Tools
Skills
Wishup Evaluation
Experience
Education
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Tools

Expert

QuickbooksApolloMS ExcelMS OfficeAI ToolsMailchimpGoogle DocsG SuiteG MeetAsanaCanvaSnovioTrelloZapierChatGPTHubspotMonday.comGoogle CalendarClickupZoomHangoutsGrammarlySlackAirtablenotionLoomCalendlyGeminiAndroidworkday.comwhatsappdocsendAirbnbBooking.comOutlookClipchampGamma.appOtter.aiGrok
Skills

Expert

Data ProcessingDatabase ManagementAdministrative WorkAccounts PayableVideo EditingEmail MarketingEvent ManagementInvoice ManagementInvoicingMinutes Of MeetingHiring AssistanceOnline ResearchPresentationsSummary WritingTeam ManagementTravel ManagementCRMCandidate ScreeningAudio TranscriptionQuality AssuranceClient RelationshipCustomer ServiceTravel PlanningInbox ManagementRecruitment - SourcingData EnrichmentProject CoordinationAI toolsAutomation TestingExcel ManagementAutomationData EntryData ManagementCustomer SupportEmail ManagementCalendar ManagementCold Calling

Good

Advanced Google Research
Wishup Evaluation of Sai***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Fast Learner

Perfectionist

Pleasant

Experience
Online Business Manager|Wishup.co
Nov 2024 - Present
Expert in calendar & inbox management, AI tools & research | Skilled in team management, event planning & data-driven decisions | Organized & thrives under pressure
Customer Service - Team Manager|Accenture
Apr 2022 - Jan 2023
Led customer service operations at Accenture, enhancing client relationships, optimising processes, and mentoring teams to improve productivity, communication, and service delivery
Specialist - Accounts Payable Team Manager|First Advantage Global Operating Centre
Apr 2017 - Apr 2022
Managed key client accounts at First Advantage, ensuring service excellence, timely deliverables, and strategic client growth. Strengthened relationships, optimised operations, and drove profitability
Customer Care Service Representative|HSBC Bank PLC
Feb 2016 - Mar 2017
Customer Care Service Representative at HSBC, ensuring high-quality service, resolving complex issues, and enhancing customer satisfaction through expert product knowledge and process improvements
Customer Service Representative|First Advantage Global Operating Centre
May 2014 - Feb 2016
Managed high-volume inbound calls, resolved customer issues, provided product details, and enhanced satisfaction through efficient problem-solving and professional communication.
Office International Outsourcing|Transgeneze Solutions PVT LTD
Nov 2012 - Oct 2013
At Transgeneze Solutions I served as an Officer - International Outsourcing optimising workflows mentoring junior staff & enhancing customer experience through process improvements & collaboration
Education
Bachelor's in Commerce|Rabindranath Tagore University
Batch of 2024
Bachelor of Commerce in Finance & Accounting from Rabindranath Tagore University - equipping with strong financial acumen, analytical skills, and expertise in accounting principles
Commerce|MES College. - Pre-University
Batch of 2011
High School|Christ High School
Batch of 2007
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Data ProcessingDatabase ManagementAdministrative WorkAccounts PayableVideo EditingEmail MarketingEvent ManagementInvoice ManagementInvoicingMinutes Of MeetingHiring AssistanceOnline ResearchPresentationsSummary WritingTeam ManagementTravel ManagementCRMCandidate ScreeningAudio TranscriptionQuality AssuranceClient RelationshipCustomer ServiceTravel PlanningInbox ManagementRecruitment - SourcingAdvanced Google ResearchData EnrichmentProject CoordinationAI toolsAutomation TestingExcel ManagementAutomationData EntryData ManagementCustomer SupportEmail ManagementCalendar ManagementCold CallingQuickbooksApolloMS ExcelMS OfficeAI ToolsMailchimpGoogle DocsG SuiteG MeetAsanaCanvaSnovioTrelloZapierChatGPTHubspotMonday.comGoogle CalendarClickupZoomHangoutsGrammarlySlackAirtablenotionLoomCalendlyGeminiAndroidworkday.comwhatsappdocsendAirbnbBooking.comOutlookClipchampGamma.appOtter.aiGrok

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