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Sai***

ONLINE BUSINESS MANAGER
Availability
Not Available
Aptitude Skills
Top 5%
English Efficiency
Professional
"Goal-oriented Client Operations Manager with 10+ years in leadership, customer service, and stakeholder management. Skilled in process optimisation, team development, and data-driven decision-making."
Tools
Skills
Wishup Evaluation
Experience
Education
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Tools

Expert

QuickbooksApolloMS ExcelMS OfficeAI ToolsMailchimpGoogle DocsG SuiteG MeetAsanaCanvaSnovioTrelloZapierChatGPTHubspotMonday.comGoogle CalendarClickupZoomHangoutsGrammarlySlackAirtablenotionLoomCalendlyGeminiAndroidworkday.comwhatsappdocsendAirbnbBooking.comOutlookClipchampGamma.appOtter.aiGrok
Skills

Expert

Administrative WorkAccounts PayableEvent ManagementInvoice ManagementInvoicingMinutes Of MeetingHiring AssistanceOnline ResearchPresentationsSummary WritingTeam ManagementCandidate ScreeningClient RelationshipCustomer ServiceInbox ManagementProject CoordinationAI toolsData EntryCustomer SupportEmail ManagementCalendar ManagementData EnrichmentData ManagementDatabase ManagementData ProcessingVideo EditingAutomationTravel ManagementTravel PlanningEmail MarketingCold CallingExcel ManagementAutomation TestingCRMAudio TranscriptionRecruitment - SourcingQuality Assurance

Good

Advanced Google Research
Wishup Evaluation of Sai***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Fast Learner

Perfectionist

Pleasant

Experience
Online Business Manager|Wishup.co
Nov 2024 - Present
Expert in calendar & inbox management, AI tools & research | Skilled in team management, event planning & data-driven decisions | Organized & thrives under pressure
Customer Service - Team Manager|Accenture
Apr 2022 - Jan 2023
Led customer service operations at Accenture, enhancing client relationships, optimising processes, and mentoring teams to improve productivity, communication, and service delivery
Specialist - Accounts Payable Team Manager|First Advantage Global Operating Centre
Apr 2017 - Apr 2022
Managed key client accounts at First Advantage, ensuring service excellence, timely deliverables, and strategic client growth. Strengthened relationships, optimised operations, and drove profitability
Customer Care Service Representative|HSBC Bank PLC
Feb 2016 - Mar 2017
Customer Care Service Representative at HSBC, ensuring high-quality service, resolving complex issues, and enhancing customer satisfaction through expert product knowledge and process improvements
Customer Service Representative|First Advantage Global Operating Centre
May 2014 - Feb 2016
Managed high-volume inbound calls, resolved customer issues, provided product details, and enhanced satisfaction through efficient problem-solving and professional communication.
Office International Outsourcing|Transgeneze Solutions PVT LTD
Nov 2012 - Oct 2013
At Transgeneze Solutions I served as an Officer - International Outsourcing optimising workflows mentoring junior staff & enhancing customer experience through process improvements & collaboration
Education
Bachelor's in Commerce|Rabindranath Tagore University
Batch of 2024
Bachelor of Commerce in Finance & Accounting from Rabindranath Tagore University - equipping with strong financial acumen, analytical skills, and expertise in accounting principles
Commerce|MES College. - Pre-University
Batch of 2011
High School|Christ High School
Batch of 2007
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Administrative WorkAccounts PayableEvent ManagementInvoice ManagementInvoicingMinutes Of MeetingHiring AssistanceOnline ResearchPresentationsSummary WritingTeam ManagementCandidate ScreeningClient RelationshipCustomer ServiceInbox ManagementAdvanced Google ResearchProject CoordinationAI toolsData EntryCustomer SupportEmail ManagementCalendar ManagementData EnrichmentData ManagementDatabase ManagementData ProcessingVideo EditingAutomationTravel ManagementTravel PlanningEmail MarketingCold CallingExcel ManagementAutomation TestingCRMAudio TranscriptionRecruitment - SourcingQuality AssuranceQuickbooksApolloMS ExcelMS OfficeAI ToolsMailchimpGoogle DocsG SuiteG MeetAsanaCanvaSnovioTrelloZapierChatGPTHubspotMonday.comGoogle CalendarClickupZoomHangoutsGrammarlySlackAirtablenotionLoomCalendlyGeminiAndroidworkday.comwhatsappdocsendAirbnbBooking.comOutlookClipchampGamma.appOtter.aiGrok

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