Tools
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Skills
Expert
Administrative WorkAccounts PayableEvent ManagementInvoice ManagementInvoicingMinutes Of MeetingHiring AssistanceOnline ResearchPresentationsSummary WritingTeam ManagementCandidate ScreeningClient RelationshipCustomer ServiceInbox ManagementProject CoordinationAI toolsData EntryCustomer SupportEmail ManagementCalendar ManagementData EnrichmentData ManagementDatabase ManagementData ProcessingVideo EditingAutomationTravel ManagementTravel PlanningEmail MarketingCold CallingExcel ManagementAutomation TestingCRMAudio TranscriptionRecruitment - SourcingQuality Assurance
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Experience
Online Business ManagerWishup.co
Nov 2024 - Present
Expert in calendar & inbox management, AI tools & research | Skilled in team management, event planning & data-driven decisions | Organized & thrives under pressure
Customer Service - Team ManagerAccenture
Apr 2022 - Jan 2023
Led customer service operations at Accenture, enhancing client relationships, optimising processes, and mentoring teams to improve productivity, communication, and service delivery
Specialist - Accounts Payable Team ManagerFirst Advantage Global Operating Centre
Apr 2017 - Apr 2022
Managed key client accounts at First Advantage, ensuring service excellence, timely deliverables, and strategic client growth. Strengthened relationships, optimised operations, and drove profitability
Customer Care Service RepresentativeHSBC Bank PLC
Feb 2016 - Mar 2017
Customer Care Service Representative at HSBC, ensuring high-quality service, resolving complex issues, and enhancing customer satisfaction through expert product knowledge and process improvements
Customer Service RepresentativeFirst Advantage Global Operating Centre
May 2014 - Feb 2016
Managed high-volume inbound calls, resolved customer issues, provided product details, and enhanced satisfaction through efficient problem-solving and professional communication.
Office International OutsourcingTransgeneze Solutions PVT LTD
Nov 2012 - Oct 2013
At Transgeneze Solutions I served as an Officer - International Outsourcing optimising workflows mentoring junior staff & enhancing customer experience through process improvements & collaboration
Education
Bachelor's in CommerceRabindranath Tagore University
Batch of 2024
Bachelor of Commerce in Finance & Accounting from Rabindranath Tagore University - equipping with strong financial acumen, analytical skills, and expertise in accounting principles
CommerceMES College. - Pre-University
Batch of 2011
High SchoolChrist High School
Batch of 2007
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Administrative WorkAccounts PayableEvent ManagementInvoice ManagementInvoicingMinutes Of MeetingHiring AssistanceOnline ResearchPresentationsSummary WritingTeam ManagementCandidate ScreeningClient RelationshipCustomer ServiceInbox ManagementAdvanced Google ResearchProject CoordinationAI toolsData EntryCustomer SupportEmail ManagementCalendar ManagementData EnrichmentData ManagementDatabase ManagementData ProcessingVideo EditingAutomationTravel ManagementTravel PlanningEmail MarketingCold CallingExcel ManagementAutomation TestingCRMAudio TranscriptionRecruitment - SourcingQuality AssuranceQuickbooksApolloMS ExcelMS OfficeAI ToolsMailchimpGoogle DocsG SuiteG MeetAsanaCanvaSnovioTrelloZapierChatGPTHubspotMonday.comGoogle CalendarClickupZoomHangoutsGrammarlySlackAirtablenotionLoomCalendlyGeminiAndroidworkday.comwhatsappdocsendAirbnbBooking.comOutlookClipchampGamma.appOtter.aiGrok
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