I support clients by handling customer service and calls, processing payments on Stripe, and managing Kajabi websites, including organizing content, creating PDFs, and uploading materials.

As a Team Leader of Telecounsellors, I managed a team supporting students pursuing education overseas, providing guidance on applications, visas, scholarships, and fostering professional development.

As a Team Leader in an international process, I played a pivotal role in ensuring a customer-centric approach by managing my team’s performance, KPIs, shrinkage, attrition, and CSAT.

As a customer support executive for an international process, I managed 60–70 customer interactions daily with North America–based, customers while maintaining exceptional support service.

It is a three year program covering Indian, British, and American literature, literary criticism, writing skills, and electives. It includes in-depth study of various literary genres and periods.