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Work Samples
Wishup Evaluation of Muk***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!
Experience
Online Business ManagerWishup
Nov 2021 - Present
Handling important client tasks like creating/modifying contracts, creating planning forms, and payroll sheets. Reaching out to their clients for testimonials/reviews and sharing website analytics.
WFM Operations ManagerAON Hewitt
May 2013 - Oct 2015
Worked on forecasting quarterly inbound calls, scheduling, quality audits, skill management, handling attrition and shrinkage, sharing reports and training new joiners,
Team DeveloperAON Hewitt
Oct 2011 - Apr 2013
As a Team developer worked on creating/publishing weekly schedules, auditing and feedback, handling real-time requests, training and escalation management.
Operations ManagerAlight Solutions
Aug 2010 - Sep 2021
As an Operations Manager, handled a team of 25 colleagues, ensuring all targets and quality is met on a monthly basis. Performance management, Client handling and excellent Customer Service.
Team MemberHewitt
Aug 2010 - Oct 2011
Tasks mainly included updating daily/weekly agent schedules, handling real-time requests, and adding/removing reps from the tool.
Executive/ Sr. ExecutiveIBM Daksh
Jun 2008 - Jul 2010
Worked as tech support for an ISP "Bell Canada" and a US car rental company "Hertz", providing solutions over the phone.
Education
BCA - GraduationGraphic Era Institute Of Technology
Batch of 2008
BCA is a Computer application program that covers VB, SQL, Computer Languages, and Applied Mathematics with an aggregate score of 68%.
Higher SecondarySt. Mary's Convent
Batch of 2005
Completed Higher Secondary with an aggregate score of 65% in Physics, Chemistry, Maths, English and Computer Science as major subjects
Secondary SchoolMLSBVM
Batch of 2003
Completed Secondary school with 65% score.
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