Hire a VA & Get Business Tools Worth $500 Free

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Gun***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Experienced Quality Analyst with 5+ years in customer service, compliance, and CRM tools, focused on boosting service quality and enhancing the client experience."
Tools

Expert

MS Office

Good

MS ExcelPinterestSalesforceTallyAsanaCanvaChatGPTHubspot
Skills

Expert

Google ResearchBack-Office OperationsMinutes Of MeetingBlog WritingBusiness Email WritingQuality AssuranceInbox ManagementCustomer Support - VoiceCustomer Support - ChatCalendar ManagementSocial Media Marketing

Good

Database ManagementPresentationsSocial Media ManagementAudio TranscriptionContent WritingData EntryEmail ManagementData AnalysisBrand ManagementMarketing Research
Experience
Online Business Manager|Wishup
Mar 2025 - Present
Worked with Wishup supporting multiple U.S. clients in calendar and inbox management, content writing, and customer support, ensuring organized schedules, clear communication, and client satisfaction.
content creator|Instagram
Nov 2023 - Feb 2025
I'm a UGC creator who’s helped skincare and healthcare brands grow their sales and Instagram following through high-performing PRs, collaborations, and content.
Quality Analyst|Taskus
Jan 2022 - Feb 2025
Served global clients for a leading food delivery app; supported riders, sellers & restaurants. Grew from SME to QA, led LOBs across 7 markets, and ensured compliance through quality sessions.
Quality Analyst|Teleperformance
Sep 2020 - Jan 2022
Worked as a Customer Service Rep on a top e-commerce platform; gained expertise in product listing, orders, logistics, seller promotions, QA compliance, QC tools, and advanced Excel reporting.
Education
B.com (Hons)|Devi Ahiliya Vishwa Vidyalaya
Batch of 2021
Bachelor of Commerce (Honors) graduate with 86%, strong foundation in finance, accounting, and business strategy; skilled in analysis, reporting, and problem-solving in corporate settings.
12th|Pragya Girls School
Batch of 2017
Secured 85% in 12th with Commerce and Information Practices, developing a solid foundation in accounting, economics, business studies, and IT skills like data management and basic programming.
10th|Kendriya vidyalaya Barwani
Batch of 2015
Achieved 9.8 CGPA in 10th CBSE, ranking among top performers. Demonstrated academic excellence, strong grasp of core subjects, and a disciplined, high-achieving approach to learning.
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Google ResearchBack-Office OperationsDatabase ManagementMinutes Of MeetingPresentationsBlog WritingSocial Media ManagementBusiness Email WritingAudio TranscriptionQuality AssuranceInbox ManagementCustomer Support - VoiceCustomer Support - ChatContent WritingData EntryEmail ManagementData AnalysisCalendar ManagementBrand ManagementMarketing ResearchSocial Media MarketingMS ExcelMS OfficePinterestSalesforceTallyAsanaCanvaChatGPTHubspot

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