Tools
Expert
Google Adwords
MS Office
Excel
Google Docs
G Suite
G Meet
Asana
Shopify
Hubspot
Google Calendar
Slack
Google sheets
SQL
Gemini
Officetools
CanvaGood
ChatGPT
Monday.com
Google Analytics
window
Power BISkills
Expert
Google ResearchAdministrative WorkE-CommerceMinutes Of MeetingProblem SolvingSEOTravel ManagementCRMCustomer ServiceTravel PlanningAdd Images and VisualsInbox ManagementExcel IntermediateProject CoordinationEmail ManagementCalendar Management
Good
Database ManagementDigital MarketingProject ManagementHuman ResourcesData Analysis
Experience
Online Business ManagerWishup
Mar 2025 - Present
Managed and maintained MM Lafleurs Shopify E-Commerce platform. Auditing the website to fix broken links and image issues, enhancing site performance, and improving customer engagement.
Customer Support Operations AssociateAmazon
Feb 2022 - Feb 2025
Led the resolution of over 1000 customer queries monthly through calls, chat, and emails. Conducted risk assessments to identify high-risk customers and mitigate concession abuse through dataanalysis.
Education
Masters in Business Administration In Human Resource and MarketingVisvesvaraiah Technological University
Batch of 2018
MBA in Human Resources and Marketing with a passion for solving Business challenges, improving processes in delivering data driven solutions to boost growth and customer engagement.
Bachelors of Engineering in Information ScienceVisvesvaraiah Technological University
Batch of 2015
Bachelors of Engineering in Information Science with knowledge of technical tools SQL, PYTHON, Power BI.
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Google ResearchDatabase ManagementAdministrative WorkE-CommerceDigital MarketingMinutes Of MeetingProblem SolvingSEOTravel ManagementCRMCustomer ServiceProject ManagementTravel PlanningAdd Images and VisualsInbox ManagementExcel IntermediateHuman ResourcesProject CoordinationEmail ManagementData AnalysisCalendar ManagementGoogle AdwordsMS OfficeExcelGoogle DocsG SuiteG MeetAsanaShopifyChatGPTHubspotMonday.comGoogle CalendarGoogle AnalyticsSlackGoogle sheetsSQLGeminiwindowPower BIOfficetoolsCanva
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