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Experience
Online Business ManagerWishup
Mar 2025 - Present
Currently helping clients with administrative, research, project management, and lead generation tasks.
Senior AnalystPersoniv An eClerx Company
Aug 2023 - Feb 2025
Specialized in outbound sales, lead generation, and digital marketing, leveraging Salesforce expertise to optimize business accounts and enhance digital visibility.
Senior Customer Care ProfessionalAmerican Express
Mar 2019 - Sep 2021
Excelled in customer care, specializing in dispute resolution, fraud prevention, and upselling. Managed multiple product lines and ensured seamless customer support.
Service AdvisorCallBA
Aug 2017 - Nov 2018
Provided premium support for British Airways frequent flyers, specializing in GDS systems, Avios-based bookings, and upselling services to enhance customer travel experiences.
Team Coach ProductionFIS Global Business Solutions India Pvt Ltd
Sep 2015 - Aug 2016
Served as a Team Coach, managing production teams, resolving customer billing and technical issues, and driving business growth through upselling and lead generation strategies.
Education
Bachelors of Science (Physics)Jai Prakash Vishwavidyalay, Chapra
Batch of 2015
Pursued a Bachelor of Science (Hons) in Physics, building a strong foundation in analytical and problem-solving skills, which effectively applies to professional challenges.
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