Currently handling inbox, calendar management, travel management, data analysis, and daily operations for clients.

Dealt with International and Domestic student’s queries. Resolved 50+ daily student inquiries via email, calls, and Google Meet, achieved 90% satisfaction rating.

Helped customers on chat and email with queries related to their inbound transfer, outbound transfer, card payments and chargeback.

Handled inquiries from both buyers and sellers about orders, returns, refunds, accounts, and seller performance.

Resolved over 90% of order issues on first contact, improved customer satisfaction. Demonstrated empathy and active listening skills to provide exceptional support and escalate issues when needed.

Provided phone-based customer support, assisted customers with insurance queries, and convinced them to renew their policy with our client.

Completed Data Analytics course at PW Skills, gaining hands-on skills in Python, MySQL, Excel, and Power BI to clean, analyze, and visualize data for real-world business insights.