Tools
Expert















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Skills
Expert
Email MarketingMinutes Of MeetingOnline ResearchProblem SolvingBusiness Email WritingCustomer ServiceProject ManagementInbox ManagementData EntryData ManagementCustomer SupportData Visualization
Good
Google ResearchAdministrative WorkVideo EditingLead GenerationMIS ReportingSocial Media ManagementWeb ScrapingCRMAI toolsAutomationData AnalysisCalendar ManagementBookkeeping
Experience
Online business analystWishup
Mar 2025 - Present
Currently handling inbox, calendar management, travel management, data analysis, and daily operations for clients.
AssociateADDICTIVE LEARNING TECHNOLOGY LTD
Jul 2024 - Feb 2025
Dealt with International and Domestic student’s queries. Resolved 50+ daily student inquiries via email, calls, and Google Meet, achieved 90% satisfaction rating.
Support Specialist (Support)Revolut Technologies India Private Limited,
Nov 2023 - May 2024
Helped customers on chat and email with queries related to their inbound transfer, outbound transfer, card payments and chargeback.
Chat AssociateTTEC India Customer Solution Pvt Ltd
Nov 2021 - Nov 2023
Handled inquiries from both buyers and sellers about orders, returns, refunds, accounts, and seller performance.
CS AssociateAmazon Development Centre India Pvt Ltd
Aug 2021 - Nov 2021
Resolved over 90% of order issues on first contact, improved customer satisfaction. Demonstrated empathy and active listening skills to provide exceptional support and escalate issues when needed.
Customer Support AssociateConcentrix Daksh Services India Private Limited
Jul 2019 - Aug 2021
Provided phone-based customer support, assisted customers with insurance queries, and convinced them to renew their policy with our client.
Education
Data Analytics coursePhysics wallah skills
Batch of 2025
Completed Data Analytics course at PW Skills, gaining hands-on skills in Python, MySQL, Excel, and Power BI to clean, analyze, and visualize data for real-world business insights.
Bachelor of scienceLalit Narayan Mithila University Darbhanga
Batch of 2016
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