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Md ***

ONLINE BUSINESS ANALYST
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Seasoned professional with 6 years of work experience, offering a strong background in customer support, project management, data analysis, and inbox/calendar management."
Tools

Expert

MS ExcelMS OfficeAdvanced ExcelG SuiteG MeetCanvaChatGPTZohoGoogle CalendarZoomGrammarlyJiraGoogle sheetsGeminiPower BI

Good

QuickbooksApolloMailchimpAsanaZapierHubspotMonday.comWebscraperAdobe IllustratorLoomSQLCalendlyClipchampGamma.appOtter.ai
Skills

Expert

Email MarketingMinutes Of MeetingOnline ResearchProblem SolvingBusiness Email WritingCustomer ServiceProject ManagementInbox ManagementData EntryData ManagementCustomer SupportData Visualization

Good

Google ResearchAdministrative WorkVideo EditingLead GenerationMIS ReportingSocial Media ManagementWeb ScrapingCRMBookkeepingAI toolsAutomationData AnalysisCalendar Management
Experience
Online business analyst|Wishup
Mar 2025 - Present
Currently handling inbox, calendar management, travel management, data analysis, and daily operations for clients.
Associate|ADDICTIVE LEARNING TECHNOLOGY LTD
Jul 2024 - Feb 2025
Dealt with International and Domestic student’s queries. Resolved 50+ daily student inquiries via email, calls, and Google Meet, achieved 90% satisfaction rating.
Support Specialist (Support)|Revolut Technologies India Private Limited,
Nov 2023 - May 2024
Helped customers on chat and email with queries related to their inbound transfer, outbound transfer, card payments and chargeback.
Chat Associate|TTEC India Customer Solution Pvt Ltd
Nov 2021 - Nov 2023
Handled inquiries from both buyers and sellers about orders, returns, refunds, accounts, and seller performance.
CS Associate|Amazon Development Centre India Pvt Ltd
Aug 2021 - Nov 2021
Resolved over 90% of order issues on first contact, improved customer satisfaction. Demonstrated empathy and active listening skills to provide exceptional support and escalate issues when needed.
Customer Support Associate|Concentrix Daksh Services India Private Limited
Jul 2019 - Aug 2021
Provided phone-based customer support, assisted customers with insurance queries, and convinced them to renew their policy with our client.
Education
Data Analytics course|Physics wallah skills
Batch of 2025
Completed Data Analytics course at PW Skills, gaining hands-on skills in Python, MySQL, Excel, and Power BI to clean, analyze, and visualize data for real-world business insights.
Bachelor of science|Lalit Narayan Mithila University Darbhanga
Batch of 2016
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Google ResearchAdministrative WorkVideo EditingEmail MarketingLead GenerationMIS ReportingMinutes Of MeetingOnline ResearchProblem SolvingSocial Media ManagementWeb ScrapingCRMBusiness Email WritingCustomer ServiceBookkeepingProject ManagementInbox ManagementAI toolsAutomationData EntryData ManagementCustomer SupportData AnalysisCalendar ManagementData VisualizationQuickbooksApolloMS ExcelMS OfficeAdvanced ExcelMailchimpG SuiteG MeetAsanaCanvaZapierChatGPTHubspotMonday.comZohoGoogle CalendarWebscraperAdobe IllustratorZoomGrammarlyJiraGoogle sheetsLoomSQLCalendlyGeminiPower BIClipchampGamma.appOtter.ai

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