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Nid***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Highly organized and solutions-driven individual || 5+ years of experience in Customer Service and Client Relations || Skilled in managing high-volume interactions, CRM tools, and client communication"
Tools
Skills
Experience
Education
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Tools

Expert

MS OfficePinterestGoogle DocsG SuiteG MeetAsanaCanvaChatGPTGoogle CalendarZoomSlackCalendlyGemini

Good

MS ExcelExcelMailchimpMonday.comnotionMS Powerpoint
Skills

Expert

Minutes Of MeetingProblem SolvingResearchSchedule ManagementTravel ManagementClient RelationshipCustomer ServiceProject ManagementTravel PlanningInbox ManagementCustomer Support - VoiceCustomer Support - ChatEmail ManagementCalendar Management

Good

Google ResearchAdministrative WorkMIS ReportingAutomation
Experience
Online Business Manager|Wishup
Mar 2025 - Present
Provide administrative support, manage emails, schedule meetings, handle data entry, research tasks, and client communication remotely to ensure smooth daily operations and productivity.
Lead Customer Care Professional|American Express
Jul 2022 - May 2025
As a dispute and fraud specialist provided customer support in terms of resolving billing disputes, payment disputes, detecting fraud and ensuring security on account level.
Senior Customer Care Representative|Wipro Limited
Sep 2019 - Jul 2022
Served as a primary point of contact for Employees, HR department and insurance providers regarding benefits enrolment, eligibility and plan changes towards their pre taxed FSA/HSA and other programs.
Education
PGDBA(HR)|Symbiosis Centre for Distance Learning
Batch of 2021
PGDBA (HR) is a Post Graduate Diploma in Business Administration with a focus on Human Resources. It covers HR management, recruitment, training, labor laws and organizational behavior.
Bachelor of Commerce (BCom)|Motilal Nehru College(NCWEB, DU)
Batch of 2019
B.Com (Bachelor of Commerce) ,an undergraduate degree focusing on commerce, finance, accounting, economics, and business law. It prepares students for careers in business, finance and management.
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Google ResearchAdministrative WorkMIS ReportingMinutes Of MeetingProblem SolvingResearchSchedule ManagementTravel ManagementClient RelationshipCustomer ServiceProject ManagementTravel PlanningInbox ManagementCustomer Support - VoiceCustomer Support - ChatAutomationEmail ManagementCalendar ManagementMS ExcelMS OfficePinterestExcelMailchimpGoogle DocsG SuiteG MeetAsanaCanvaChatGPTMonday.comGoogle CalendarZoomSlacknotionCalendlyGeminiMS Powerpoint

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