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Nit***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Experienced BPO professional with a strong background in international calling, customer service, and sales. Skilled in handling foreign clients, resolving any queries with effective communication."
Tools
Skills
Experience
Education
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Tools

Expert

MS OfficeAI ToolsMailchimpGoogle DocsG SuiteAsanaZapierMonday.comDropbox BusinessGoogle sheetsPaypal

Good

MS ExcelChatGPTZoomSlackAirtableskypeOutlookGamma.app
Skills

Expert

Google ResearchBack-Office OperationsAdministrative WorkEmail MarketingMinutes Of MeetingOnline ResearchTravel ManagementClient RelationshipProject ManagementTravel PlanningResearch TopicInbox ManagementAutomationCalendar Management

Good

Data ProcessingInvoice ManagementEmail Management
Experience
Online Business Manager|Wishup.co
Mar 2025 - Present
I am providing support to the internal team at Wishup by engaging in tasks and activities such as inbox management, Excel management, and administrative duties.
Sr. Account Handler|Make My Pic Post Productions Pvt. Ltd.
May 2019 - Mar 2025
Took care of overall customer services starting with new client onboarding, feedback, complaints, refunds, chargeback. Was taking care of invoices, payment gateways like Paypal, Payoneer, etc.
Sr. Analyst|Sun Life Financial India Service Centre
Feb 2014 - Feb 2018
Have performed Business Analysis, provided Operation support and have done functional testing. Have provided incident management. Made business requirement documents and took sign offs.
Subject Matter Expert|Albion Infotel Pvt. Ltd.
May 2012 - Sep 2013
Communicate extensively with end customer regarding escalations, refund, Chargeback and up selling. Organize conference call with customer and their banks in case of a chargeback.
Sr. Technical Support Officer|Quatrro Business Support Pvt. Ltd.
Oct 2010 - Jan 2012
Provide technical support to end customer on their internet related problem via troubleshooting steps. Take care of customer's billing related problem through phone calls.
Education
Bachelor of Science|University of Delhi
Batch of 2010
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Select one or more skills/tools it might be regarding

Data ProcessingGoogle ResearchBack-Office OperationsAdministrative WorkEmail MarketingInvoice ManagementMinutes Of MeetingOnline ResearchTravel ManagementClient RelationshipProject ManagementTravel PlanningResearch TopicInbox ManagementAutomationEmail ManagementCalendar ManagementMS ExcelMS OfficeAI ToolsMailchimpGoogle DocsG SuiteAsanaZapierChatGPTMonday.comDropbox BusinessZoomSlackAirtableskypeGoogle sheetsPaypalOutlookGamma.app

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