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Google ResearchBack-Office OperationsAdministrative WorkMinutes Of MeetingOnline ResearchTravel ManagementClient RelationshipProject ManagementTravel PlanningResearch TopicInbox ManagementCalendar ManagementAutomationEmail Marketing
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Data ProcessingInvoice ManagementEmail Management
Experience
Online Business ManagerWishup.co
Mar 2025 - Present
I am providing support to the internal team at Wishup by engaging in tasks and activities such as inbox management, Excel management, and administrative duties.
Sr. Account HandlerMake My Pic Post Productions Pvt. Ltd.
May 2019 - Mar 2025
Took care of overall customer services starting with new client onboarding, feedback, complaints, refunds, chargeback. Was taking care of invoices, payment gateways like Paypal, Payoneer, etc.
Sr. AnalystSun Life Financial India Service Centre
Feb 2014 - Feb 2018
Have performed Business Analysis, provided Operation support and have done functional testing. Have provided incident management. Made business requirement documents and took sign offs.
Subject Matter ExpertAlbion Infotel Pvt. Ltd.
May 2012 - Sep 2013
Communicate extensively with end customer regarding escalations, refund, Chargeback and up selling.
Organize conference call with customer and their banks in case of a chargeback.
Sr. Technical Support OfficerQuatrro Business Support Pvt. Ltd.
Oct 2010 - Jan 2012
Provide technical support to end customer on their internet related problem via troubleshooting steps.
Take care of customer's billing related problem through phone calls.
Education
Bachelor of ScienceUniversity of Delhi
Batch of 2010
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