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Nit*** profile picture

Nit***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Experienced BPO professional with a strong background in international calling, customer service, and sales. Skilled in handling foreign clients, resolving any queries with effective communication."
Tools

Expert

MS OfficeAI ToolsMailchimpGoogle DocsG SuiteAsanaZapierMonday.comDropbox BusinessGoogle sheetsPaypal

Good

MS ExcelChatGPTZoomSlackAirtableskypeOutlookGamma.app
Skills

Expert

Google ResearchBack-Office OperationsAdministrative WorkEmail MarketingMinutes Of MeetingOnline ResearchTravel ManagementClient RelationshipProject ManagementTravel PlanningResearch TopicInbox ManagementAutomationCalendar Management

Good

Data ProcessingInvoice ManagementEmail Management
Experience
Online Business Manager|Wishup.co
Mar 2025 - Present
I am providing support to the internal team at Wishup by engaging in tasks and activities such as inbox management, Excel management, and administrative duties.
Sr. Account Handler|Make My Pic Post Productions Pvt. Ltd.
May 2019 - Mar 2025
Took care of overall customer services starting with new client onboarding, feedback, complaints, refunds, chargeback. Was taking care of invoices, payment gateways like Paypal, Payoneer, etc.
Sr. Analyst|Sun Life Financial India Service Centre
Feb 2014 - Feb 2018
Have performed Business Analysis, provided Operation support and have done functional testing. Have provided incident management. Made business requirement documents and took sign offs.
Subject Matter Expert|Albion Infotel Pvt. Ltd.
May 2012 - Sep 2013
Communicate extensively with end customer regarding escalations, refund, Chargeback and up selling. Organize conference call with customer and their banks in case of a chargeback.
Sr. Technical Support Officer|Quatrro Business Support Pvt. Ltd.
Oct 2010 - Jan 2012
Provide technical support to end customer on their internet related problem via troubleshooting steps. Take care of customer's billing related problem through phone calls.
Education
Bachelor of Science|University of Delhi
Batch of 2010
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Data ProcessingGoogle ResearchBack-Office OperationsAdministrative WorkEmail MarketingInvoice ManagementMinutes Of MeetingOnline ResearchTravel ManagementClient RelationshipProject ManagementTravel PlanningResearch TopicInbox ManagementAutomationEmail ManagementCalendar ManagementMS ExcelMS OfficeAI ToolsMailchimpGoogle DocsG SuiteAsanaZapierChatGPTMonday.comDropbox BusinessZoomSlackAirtableskypeGoogle sheetsPaypalOutlookGamma.app

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