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Google ResearchBack-Office OperationsDatabase ManagementAdministrative WorkMinutes Of MeetingOnline ResearchClient RelationshipCustomer ServiceInbox ManagementData EntryData ManagementCustomer SupportData AnalysisCalendar ManagementData Visualization
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Data ProcessingE-CommerceE Commerce - Shopify/PayTMAI tools
Experience
Online Business ManagerWishup
Apr 2025 - Present
Supporting in growing entrepreneurs by handling executive assistance, research, data management, lead generation, CRM updates, project coordination, and other administrative tasks as needed.
Manager OperationsMindspace Outsourcing Services Ltd
Jun 2024 - Mar 2025
Led cross-functional teams, optimized processes, improved client satisfaction, integrated AI tools, and ensured compliance with quality standards.
Assistant Manager, QualityQDegrees Services Pvt. Ltd.
Jan 2023 - Apr 2024
Managed QA operations, client relations, compliance, and NPS projects across international markets, delivering actionable insights and performance reports.
Team LeaderQDegrees Services Pvt. Ltd
Dec 2020 - Dec 2022
Led QA teams, handled voice/non-voice projects, developed quality frameworks, and improved team productivity through coaching and strategy execution.
Senior Interaction AnalystMattsenKumar
May 2018 - Jul 2020
Audited transactions for Flipkart and Amazon, provided insights, and conducted calibrations to enhance customer interaction quality.
Quality AnalystTeleperformance
Oct 2015 - Apr 2018
Monitored Uber support transactions, led quality trainings, created reports, and helped in developing process quality frameworks.
Technical Support ExecutiveTeleperformance
Apr 2015 - Sep 2015
Handled escalated tech support queries for mobile device support, ensuring customer satisfaction through effective communication.
Customer Care ExecutiveVkalp Outsourcing Pvt. Ltd
Feb 2014 - Dec 2014
Managed e-Commerce seller interactions, explained product benefits, and improved conversions through customer engagement.
Education
Bachelor's of ArtsIndra Gandhi National Open University (IGNOU)
Batch of 2025
Higher SecondaryAkashdeep Public School
Batch of 2013
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