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Ble*** profile picture

Ble***

ONLINE BUSINESS MANAGER
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Results-driven professional with 10+ years’ experience in quality, operations, client management, and process improvement across global outsourcing, e-commerce, and customer service domains."
Tools

Expert

MS ExcelMS OfficeG SuiteAsanaChatGPTTime TrackerAnydeskZoomGoogle sheets

Good

AI ToolsTrello
Skills

Expert

Google ResearchBack-Office OperationsDatabase ManagementAdministrative WorkMinutes Of MeetingOnline ResearchClient RelationshipCustomer ServiceCustomer SupportInbox ManagementCalendar Management

Good

Data ProcessingE-CommerceE Commerce - Shopify/PayTMAI tools
Experience
Online Business Manager|Wishup
Apr 2025 - Present
Supporting in growing entrepreneurs by handling executive assistance, research, data management, lead generation, CRM updates, project coordination, and other administrative tasks as needed.
Manager Operations|Mindspace Outsourcing Services Ltd
Jun 2024 - Mar 2025
Led cross-functional teams, optimized processes, improved client satisfaction, integrated AI tools, and ensured compliance with quality standards.
Assistant Manager, Quality|QDegrees Services Pvt. Ltd.
Jan 2023 - Apr 2024
Managed QA operations, client relations, compliance, and NPS projects across international markets, delivering actionable insights and performance reports.
Team Leader|QDegrees Services Pvt. Ltd
Dec 2020 - Dec 2022
Led QA teams, handled voice/non-voice projects, developed quality frameworks, and improved team productivity through coaching and strategy execution.
Senior Interaction Analyst|MattsenKumar
May 2018 - Jul 2020
Audited transactions for Flipkart and Amazon, provided insights, and conducted calibrations to enhance customer interaction quality.
Quality Analyst|Teleperformance
Oct 2015 - Apr 2018
Monitored Uber support transactions, led quality trainings, created reports, and helped in developing process quality frameworks.
Technical Support Executive|Teleperformance
Apr 2015 - Sep 2015
Handled escalated tech support queries for mobile device support, ensuring customer satisfaction through effective communication.
Customer Care Executive|Vkalp Outsourcing Pvt. Ltd
Feb 2014 - Dec 2014
Managed e-Commerce seller interactions, explained product benefits, and improved conversions through customer engagement.
Education
Bachelor's of Arts|Indra Gandhi National Open University (IGNOU)
Batch of 2025
Higher Secondary|Akashdeep Public School
Batch of 2013
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Data ProcessingGoogle ResearchBack-Office OperationsDatabase ManagementAdministrative WorkE-CommerceMinutes Of MeetingOnline ResearchClient RelationshipCustomer ServiceE Commerce - Shopify/PayTMAI toolsCustomer SupportInbox ManagementCalendar ManagementMS ExcelMS OfficeAI ToolsG SuiteAsanaTrelloChatGPTTime TrackerAnydeskZoomGoogle sheets

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