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Pra***

ONLINE BUSINESS MANAGER
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Experienced Team Leader with 6+ years in BPO, e-commerce, banking, healthcare & logistics. Skilled in team management, client support, SOP creation, KPI analysis. Currently training as OBM at Wishup."
Tools
Skills
Experience
Education
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Tools

Expert

MS ExcelMS OfficeExcelAI ToolsG MeetAsanaChatGPTMonday.comHangoutsGrammarlySlackwindowAndroidfreshdeskOutlookGamma.app

Good

Advanced ExcelGoogle Docs
Skills

Expert

Data ProcessingGoogle ResearchBack-Office OperationsE-CommerceEvent ManagementMIS ReportingMinutes Of MeetingHiring AssistanceProcess ImplementationManagement ReportingOnline ResearchPresentationsSummary WritingCRMBusiness Email WritingAdvanced Google ResearchAI toolsExcel ManagementData ManagementCustomer SupportMarketing Research

Good

Inside Sales
Experience
OBM|WISHUP
Mar 2025 - Present
Currently training as an Online Business Manager at Wishup, gaining expertise in calendar/inbox management, SOP creation, task automation, and remote operations for global clients.
Team Leader|Startek Pvt Ltd.
Jul 2022 - Feb 2025
Led Flipkart Minutes & Blinkit teams, maintained SLA, CSAT, NPS, AHT & attrition. Earned client praise for analytics-led issue resolution & ran project boosting portfolio satisfaction by 10%.
Team Leader|Teleperformance
Aug 2021 - May 2022
Led Flipkart Pre-Purchase team, ensured excellent customer service, and drove upselling and cross-selling efforts to boost sales and enhance overall customer experience.
Team leader|TTBS
Aug 2020 - Aug 2021
Led a team for NEO app providing INR-loaded debit cards to Indian customers for use in foreign currencies. Managed transactions, KYC verification, and fraud prevention operations.
AGENT/SME|AMAZON
Apr 2019 - Aug 2020
Supported team with domain expertise and training. Contributed to SOP creation and drove continuous improvement initiatives for better efficiency and process optimization.
Education
Bachelor of engineering|LNCT
Batch of 2020
Completed B.E from computer science
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Data ProcessingGoogle ResearchBack-Office OperationsE-CommerceInside SalesEvent ManagementMIS ReportingMinutes Of MeetingHiring AssistanceProcess ImplementationManagement ReportingOnline ResearchPresentationsSummary WritingCRMBusiness Email WritingAdvanced Google ResearchAI toolsExcel ManagementData ManagementCustomer SupportMarketing ResearchMS ExcelMS OfficeExcelAI ToolsAdvanced ExcelGoogle DocsG MeetAsanaChatGPTMonday.comHangoutsGrammarlySlackwindowAndroidfreshdeskOutlookGamma.app

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