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Online Business ManagerWishup
May 2025 - Present
Detail-oriented Online Business Manager skilled in client support, organization, and communication, offering proactive remote support to drive seamless operations and business success.
Subject Matter ExpertConcentrix
Jan 2024 - Apr 2025
Dedicated SME with 3 years in BPO, skilled in data management, reporting, and mentoring, ensuring process accuracy, efficiency, and improved customer outcomes.
Customer Service AssociateConcentrix
Apr 2022 - Dec 2023
Award‑winning customer support specialist with 95%+ KPIs, process improvement skills, MIS reporting experience, and peer training expertise in high‑volume environments.
Relationship ManagerMaruti Suzuki Dealership
Mar 2021 - Dec 2021
Dynamic Sales & Relationship Manager with expertise in building trust, understanding customer needs, and driving sales through personalized service and long-term client relationships.
OwnerQuick-service restaurant and cloud kitchen
Sep 2018 - Feb 2021
Ventured into fast food and cloud kitchen operations, overseeing scalable quick-service solutions, streamlined delivery, and optimized operational efficiency.
Education
Bachelor's of Science in Information TechnologySt, Xavier’s College
Batch of 2017
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