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Experience
Online Business ManagerWishup
Apr 2025 - Present
Detail-oriented Online Business Manager skilled in client support, organization, and communication, offering proactive remote support to drive seamless operations and business success.
Subject Matter ExpertConcentrix
Nov 2023 - Mar 2025
Dedicated SME with 3 years in BPO, specializing in mentoring, reporting, and driving process excellence and customer satisfaction.
AssociateConcentrix
Feb 2022 - Oct 2023
Award‑winning customer support specialist with 95%+ KPIs, process improvement skills, MIS reporting experience, and peer training expertise in high‑volume environments.
Education
Bachelor's of Science in Information TechnologySt, Xavier’s College
Batch of 2017
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