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Vis***

ONLINE BUSINESS MANAGER
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Experienced in providing customer support to US clients, adept at managing escalations, and recognized for consistently surpassing service targets while upholding exceptional customer satisfaction."
Tools
Skills
Experience
Education
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Tools

Expert

ExcelAI ToolsMailchimpGoogle DocsG SuiteG MeetChatGPTHubspotGoogle CalendarZoomGrammarlySlackGeminiwhatsappGamma.appPerplexity

Good

SalesforceAsanaCanvaZapierMonday.com
Skills

Expert

Google ResearchBack-Office OperationsInside SalesCustomer ServiceCustomer Support - VoiceCustomer Support - ChatAI toolsCustomer SupportEmail ManagementCalendar ManagementEmail MarketingOnline Research

Good

Facebook MarketingVideo EditingSalesCRM
Experience
Online Business Manager|Wishup
May 2025 - Present
Mastered AI tools through comprehensive training, achieving top performance in advanced Google research and data management projects. Also supporting clients for specific projects.
Senior Process Associate|Bread Financial
Nov 2023 - Mar 2025
Recognized for efficiently managing high volumes of client requests, resolving complex escalations, and implementing process improvements driven by actionable feedback, consistently achieving CSAT.
Customer Service Advisor|Concentrix
Feb 2022 - Oct 2023
Delivered prompt and accurate support through inbound calls and chats, leveraging research and teamwork across departments to ensure exceptional service and customer satisfaction.
Education
Bachelor Of Technology|Biju Patnaik University of technology
Batch of 2019
Successfully spearheaded a final-year engineering project on wastewater treatment, earning notable recognition for its innovative methodology and meaningful environmental impact.
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Google ResearchBack-Office OperationsFacebook MarketingVideo EditingInside SalesSalesCRMCustomer ServiceCustomer Support - VoiceCustomer Support - ChatAI toolsCustomer SupportEmail ManagementCalendar ManagementEmail MarketingOnline ResearchSalesforceExcelAI ToolsMailchimpGoogle DocsG SuiteG MeetAsanaCanvaZapierChatGPTHubspotMonday.comGoogle CalendarZoomGrammarlySlackGeminiwhatsappGamma.appPerplexity

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