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Experience
Online Business ManagerWishup
Apr 2025 - Present
I specialize in remote operations and being a stop solution for Businesses to support and coach them by implementing structure, optimising marketing effort and setting up automation processes.
Assistant Manager- Corporate SalesWTC Group
Oct 2024 - Apr 2025
Strategic leader with expertise in sales & marketing, team leadership & conflict resolution. Strong communicator, adaptable under pressure, focused on results and aligning actions with business goals.
Operations ManagerOliver and Bonacini
Feb 2024 - Oct 2024
Monitored team performance, developed training materials, led CRM implementation, analysed feedback to resolve issues faster, and trained staff to ensure high service standards and efficiency.
Head of OperationsUnion Social Eatery
Jan 2023 - Jan 2024
Developed strategies to improve efficiency and cut costs. Monitored performance, managed key clients, and partnered with marketing to boost bookings by 20% through campaigns and event activation.
Culinary ManagerKhazana by Chef Sanjeev Kapoor
Sep 2021 - Dec 2022
Oversaw scheduling, budgeting, and inventory; optimised kitchen operations; created menus; coordinated front and back of house; handled complaints; and led and trained new hires.
Co FounderHerb and Hive
Jun 2020 - Sep 2021
Developed PR strategies to increase brand awareness, planned product launches, maintained P&L for profitability, and conducted market research to identify new growth opportunities.
Head of OperationsSpoonlab Food Services Pvt Ltd
Feb 2019 - Jun 2020
Launches multiple brand and provided leadership and mentorship, analysed financial reports, implemented strategies to enhance efficiency, and leveraged customer feedback for process optimisation.
Management TraineeIndian Hotel Company Limited - Taj Hotels and Resorts
Jun 2018 - Jan 2019
Worked closely with team to ensure excellent customer service, upheld safety protocols, leveraged training for product knowledge, and supported preparation of weekly sales, production, and cost report
Education
Global Hospitality Sustainability DevelopmentSeneca College
Batch of 2023
Developed hospitality skills with expertise in sustainable practices, strategic management, and innovation to drive environmentally responsible global hospitality operations.
Global Hospitality Business DevelopmentSeneca College
Batch of 2022
Gained global hospitality skills in business development, marketing, and leadership through Seneca College’s hands-on program, combining strategy, fieldwork, and cross-cultural training.
Bachelor of Hospitality and Hotel AdministrationNCHM and IGNOU
Batch of 2018
A comprehensive 3-year program offering academic and practical training in hospitality management and administration, covering all key operational areas of hotels and allied industries.
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