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Experience
Assistant Manager Airport Operations and Customer ServiceIndigo Airlines
Oct 2023 - Jul 2025
Led ops at Indigo BLR; boosted NPS from 16% to 28%, cut manpower by 8%, improved wheelchair SOP by 10%, managed staff, training, grooming, inventory, and ensured smooth, compliant ops.
Premium Cabin CrewQatar Airways
Feb 2014 - Nov 2022
Served as Premium Cabin Crew at Qatar Airways; ensured top-tier service, safety, medical aid, cultural sensitivity, team coaching, inventory, and maintained 5-star standards for elite passengers.
Inflight ManagerGoair
Jan 2011 - Jan 2014
Managed inflight operations at GoAir; led crew briefings, ensured safety compliance, handled reports, trained staff, addressed passenger issues, and maintained service and safety standards.
AnalystNetmagic IT services
Nov 2008 - Jan 2011
Supported global IT ops for US-based ISP (Virtela) at Netmagic; handled IBM apps, SWAT calls, Siebel/Impact tickets, and diagnosed network issues for SOC/NOC via email, phone, and web.
Dell Technical AgentWipro
Apr 2008 - Oct 2008
Offered tech support for Dell devices via phone, email, and chat; resolved hardware/software issues, managed escalations, did remote troubleshooting, and drove sales through up-selling.
Education
Bachelor in Computer ApplicationsHimalayan University
Batch of 2021
Diploma in Mechanical EngineeringMaharashtra State Board
Batch of 2007
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