As an Online Business Manager, I handle admin work including Inbox Management, Calendar Management, and Data Management. Equipped with Project Management, AI tools, and CRM tools' knowledge

I was responsible for managing and standardizing product data across diverse retail categories. It involved data cleanup, validation, and auditing using Advanced Excel, VBA Macros, SQL, and ETL

Managed catalog data accuracy across global marketplaces, performed ASIN validations, improved item detail quality, and collaborated with teams to enhance product visibility and compliance

Provided customer support via calls, chats, and emails; resolved queries efficiently, maintained high CSAT, and ensured a positive customer experience through clear communication and timely resolution

Completed MBA in Human Resource Management; gained knowledge in organizational behavior, talent management, employee relations, and strategic HR practices.

Graduated with a B.Sc. in Biotechnology; studied molecular biology, genetic engineering, immunology, and bioinformatics.