Working as an Online Business Analyst at Wishup, providing virtual assistance to clients across industries. Skilled in inbox, calendar, data, and project management using various tools and platforms.

Ensured quality via audits & QC tools, analyzed data, coached teams, presented reports, led calibrations, improved processes with FMEA/DMAIC, and screened content for risk & compliance.

Managed client relations, explained "Updazz" features via calls/emails, led team tasks with daily reporting, and resolved queries across chat, phone & email in a fast-paced environment.

Delivered top-notch customer support, resolved queries, earned quality recognition, adapted swiftly in a fast-paced setting, and handled diverse customer situations with professionalism

BBA in marketing with a strong business foundation; proven skills in customer service, quality management, and team leadership in dynamic environments, delivering measurable results.