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Kus*** profile picture

Kus***

ONLINE BUSINESS ANALYST
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Dynamic Online Business Analyst at Wishup with expertise in virtual assistance, project management, client handling, quality audits, and cross-platform support across diverse global industries."
Tools

Expert

MS OfficeSalesforceG SuiteCanvaChatGPTGoogle CalendarGrammarlyGeminiPower BIGamma.appNotebook LMPerplexity

Good

PinterestGoogle Analytics
Skills

Expert

Data ProcessingGoogle ResearchBack-Office OperationsQuality AssuranceExcel ManagementData Visualization

Good

Facebook MarketingEmail MarketingLead Generation
Experience
Online Business Analyst|Wishup
Apr 2025 - Present
Working as an Online Business Analyst at Wishup, providing virtual assistance to clients across industries. Skilled in inbox, calendar, data, and project management using various tools and platforms.
Quality Assurance Analyst|Taskus Pvt Ltd
Aug 2021 - Apr 2025
Ensured quality via audits & QC tools, analyzed data, coached teams, presented reports, led calibrations, improved processes with FMEA/DMAIC, and screened content for risk & compliance.
Customer Care Executive|Vcare Pvt Ltd
Aug 2019 - Feb 2020
Managed client relations, explained "Updazz" features via calls/emails, led team tasks with daily reporting, and resolved queries across chat, phone & email in a fast-paced environment.
Customer Care Executive|Teleperformance
Aug 2018 - Jul 2019
Delivered top-notch customer support, resolved queries, earned quality recognition, adapted swiftly in a fast-paced setting, and handled diverse customer situations with professionalism
Education
Bachelor in Business administration|BM Institute of Professional Studies
Batch of 2022
Earned a BBA degree with strong foundation in business principles. Applied skills in customer service, quality management, and team leadership across fast-paced work environments with proven results.
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