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Ami***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Customer-focused pro with 10+ years in IT, telecom, and finance. Skilled in CRM, order processing, and leading smooth operations that drive lasting client value."
Tools
Skills
Experience
Education
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Tools

Expert

MS OfficePinterestAI ToolsGoogle DocsG SuiteG MeetChatGPTHubspotZoomSlackGeminiwhatsappBooking.comPerplexity

Good

SalesforceMailchimpCanvaWordpressGoogle CalendarAnydeskLoomOutlookGamma.appVistaprint
Skills

Expert

Back-Office OperationsAdministrative WorkMinutes Of MeetingTravel ManagementCRMBusiness Email WritingCustomer ServiceExecutive AssistanceSales SupportCustomer SupportCalendar Management

Good

Google ResearchDatabase ManagementFacebook MarketplaceEmail MarketingInvoicingManagement ReportingOnline ResearchProblem SolvingInbox Management
Experience
Online Business Manager|Wishup
Jun 2025 - Present
My role involves managing clients' online businesses, including business operations, performance tracking, CRM Management, lead generation, research, etc.
Sales Support Administrator|Brennan IT India Pvt Ltd
Aug 2024 - May 2025
Sales admin role handling orders, CRM, reports, meetings, and customer support. Coordinated with teams and supported sales campaigns and documentation.
Complaints Manager|Cognizant Global Services Pvt. Ltd.
May 2018 - Aug 2024
Resolved TIO complaints, managed NBN activations, verified claims, prevented fraud, and coordinated with teams and ombudsman for timely, compliant resolutions.
Education
Post Graduate Diploma in Management (PGDM)|Mumbai University
Batch of 2013
Post Graduate Diploma in Management (PGDM) Welingkar Institute of Management, Mumbai – 2013 | 68%
Bachelor of Management Studies (BMS)|Mumbai University
Batch of 2011
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Google ResearchBack-Office OperationsDatabase ManagementAdministrative WorkFacebook MarketplaceEmail MarketingInvoicingMinutes Of MeetingManagement ReportingOnline ResearchProblem SolvingTravel ManagementCRMBusiness Email WritingCustomer ServiceExecutive AssistanceSales SupportInbox ManagementCustomer SupportCalendar ManagementMS OfficePinterestSalesforceAI ToolsMailchimpGoogle DocsG SuiteG MeetCanvaChatGPTHubspotWordpressGoogle CalendarAnydeskZoomSlackLoomGeminiwhatsappBooking.comOutlookGamma.appVistaprintPerplexity

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