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Experience
Product ExpertFull Creative
Jan 2025 - May 2025
Worked at Full Creative as a Product Expert for 4 months, helping clients resolve issues with the Setmore app through troubleshooting and product support after specialized training.
Senior Process ExecutiveCognizant Technology Solutions
Jan 2018 - Apr 2019
Worked as a Senior Process Executive at CTS for the Emblem Health US process, assisting providers and doctor’s offices with claim status inquiries and providing accurate, timely support.
Contact Centre ExecutiveDHL
Mar 2014 - Sep 2017
Worked as a Contact Centre Executive, trained to help customers book and track shipments, open investigations, and coordinate with customs and operations teams for timely issue resolution.
Process AssociateTata Consultancy Services
Jun 2011 - Feb 2014
Worked as a Process Associate for Citiphone (US Voice Process), assisting clients with banking transaction queries, balance checks, and technical support for the online banking portal.
Education
B.ComJBAS College For Women
Batch of 2011
Was graduated as a Bachelor of Commerce in the year 2011.
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