Manage operations, projects, and admin for US clients, prepare Excel/MIS reports, generate leads, provide executive assistance, ensure smooth workflows, and use tools to streamline remote operations.

Ensured accurate, up-to-date property data by verifying listings, correcting misinformation, managing pricing, mapping landmarks, and conducting daily quality reviews across multiple properties.

Drove sales by converting leads, upselling VAS, maintaining CRM data, coordinating with property managers, and achieving 30–40 monthly bookings with $160K quarterly revenue.

Handled inbound calls/emails, redirected clients, processed refunds, rebooked flights, and met sales targets while adhering to company communication policies and guidelines.

Boosted visa enquiries by 80–85% through engagement strategies, handled client queries, prepared visa-related documents, and provided translation and interpretation services.

Completed Bachelor of Business Administration from Sikkim Professional University with a focus on management, business strategy, and operational skills.