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Suy***

ONLINE BUSINESS ANALYST
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Currently assisting the team at Wishup, leveraging over six years of experience in customer support, including work with international clients in financial investigation."
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Skills
Experience
Education
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ChatGPTWebscraperHangoutsJiraGeminifreshdeskwhatsappOutlookApollo.ioSnovio

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QuickbooksSalesforceAI ToolsMailchimpGoogle DocsG SuiteAsanaCanvaZapierMonday.comLinked in Sales NavigatorSlackClipchampGamma.app
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Lead GenerationOnline ResearchWeb ScrapingCustomer ServiceCustomer Support - VoiceCustomer Support - Chat

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Google ResearchAdministrative WorkVideo EditingEmail MarketingTravel ManagementBusiness Email WritingBookkeepingInbox ManagementAutomationCalendar Management
Experience
Online Business Analyst|Wishup
Jun 2025 - Present
Online Business Analyst at Wishup since June 2025, trained in Inbox and Calendar Management, Research Tasks, Email Writing, Administrative Support, and Social Media Marketing
Customer Support Analyst|Teleperformance India Private Limited
Feb 2023 - Jan 2025
Worked with an international fintech giant, supporting B2B users in accessing their work portals via RSA soft tokens, and contributed to the settlement line of business.
Fincrime and Support Analyst|Taskus India Private limited
Feb 2021 - Dec 2022
Worked with a UK-based virtual bank, assisting users in investigating potential transaction fraud, financial irregularities, account takeovers, customer screening, and KYC compliance.
Senior Transaction Processor|Continuum Global Solutions
Nov 2019 - Dec 2020
Handled a semi-voice campaign for an insurance company, assisting users in resolving queries and addressing service-related issues.
Customer Care Executive|Teleperformance India Private Limited
May 2018 - Aug 2019
Handled customer support for a payment transfer platform, addressing concerns through calls and emails regarding cashback, transaction failures, and access problems.
Education
Post Graduate|Devi Ahilya Vishwavidyalaya, Indore
Batch of 2018
Masters of Business Administration in advertising and public relations
Graduation|Devi Ahilya Vishwavidyalaya, Indore
Batch of 2015
Bachelor of Commerce
Higher Secondary Certificate|Narmada Valley International School, Barwaha
Batch of 2012
Finished my 12th grade in Commerce from the CBSE Board in 2012.
Secondary School Certificate|Vimala Convent Higher Secondary School, Sanawad
Batch of 2010
Finished my 10th grade from the CBSE Board in 2010.
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