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Iqr***

ONLINE BUSINESS ANALYST
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Result driven professional with an MBA in Marketing and 3+ years of experience at Amazon, DLS and Revolut. Now helping businesses scale and succeed as an Online Business Analyst."
Tools
Skills
Experience
Education
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Tools

Expert

MS OfficeSalesforceAdvanced ExcelGoogle DocsZoomSlackJira
Skills

Expert

Google ResearchAdministrative WorkPayrollProblem SolvingCRMCustomer ServiceHuman ResourcesCustomer Support - VoiceCustomer Support - Chat
Experience
Support specialist|Revolut
Jan 2024 - Nov 2024
Resolved customer issues with strong problem-solving, supported new feature rollouts, handled high-volume queries within SLAs, and guided juniors while ensuring smooth customer experiences.
Senior Associate|Amazon
Jan 2022 - Jan 2023
Handled leave, disability & accommodation queries, documented cases in CRM, resolved complaints within 24 hrs, ensured first-call resolution, and delivered empathetic customer support.
Customer service representative|Amazon
Oct 2020 - Dec 2021
Managed high-volume inquiries across channels, resolved issues, exceeded satisfaction targets, built strong relationships boosting retention by 20% and improved processes with cross-team collaboration
Education
Master of Business Administration|Barkatullah University
Batch of 2021
Specialized in Marketing.
Bachelor of Computer Application|Barkatullah University
Batch of 2019
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Google ResearchAdministrative WorkPayrollProblem SolvingCRMCustomer ServiceHuman ResourcesCustomer Support - VoiceCustomer Support - ChatMS OfficeSalesforceAdvanced ExcelGoogle DocsZoomSlackJira

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