Working as an online business analyst on internal projects at Wishup. Handled responsibilities such as calendar management, project management, research work, and travel planning.

Resolved customer issues with strong problem-solving, supported new feature rollouts, handled high-volume queries within SLAs, and guided juniors while ensuring smooth customer experiences.

Handled leave, disability & accommodation queries, documented cases in CRM, resolved complaints within 24 hrs, ensured first-call resolution, and delivered empathetic customer support.

Managed high-volume inquiries across channels, resolved issues, exceeded satisfaction targets, built strong relationships boosting retention by 20% and improved processes with cross-team collaboration

Specialized in Marketing.