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Experience
Online Business ManagerWishup
Sep 2025 - Present
Executive Assistant: Managed HiSawyer CRM, Dialpad, & Homebase operations. Optimized art studio workflows through admin leadership and SOP development to enhance operational efficiency.
Project Manager - NHSCAlankit Assignments Ltd
Apr 2024 - Aug 2025
Govt project - National Helpline for Senior Citizens
Handled a team of 9 members(5 Call Officers,1 CCTL, 1 Field Leader, 1 IT Leader, 1 Assistant)
Responsible for liaisoning with State Agencies
Connect Centre Team LeaderAlankit Assignments Ltd
Feb 2021 - Feb 2024
Govt project - National Helpline for Senior Citizens
Handled a team of 5 Call Officers
Responsible for call management of NHSC Connect Centre
Centre SPOCKb Philanthropy 5
Sep 2019 - Dec 2020
Conducted Skill Training under PMKVY 2.0 for more than 120 women(18-48 yrs) under these job roles:
1. Textile Designing 2. Hand Embroidery 3.Hank Dyeing 4. Warping
Team Leader - OperationsTeleperformance(formerly Serco Global Services)
Jul 2008 - Nov 2015
Handled Schedule Changes, Refunds for GDS - WSpan, Apollo, Amadeus, Sabre and Airline links.
Schedule Change - Advisory Role for 1 yr
Refunds - Leadership Role for 6 yrs(managed 30+ travel advisors)
Customer Care Officer/Intern QAConcentrix(formerly Convergys)
May 2006 - May 2008
Worked for Capital One Services - 4th largest credit card company in the US
Worked as a Customer Care Officer for 11 months and then got promoted to an Intern QA until resignation
Education
GraduateIGNOU
Batch of 2016
An English Honors graduate
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