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Outlook
Google Calendar
Salesforce
ChatGPT
Zoom
whatsapp
Teams
SlackGood
Google sheets
Google Docs
MS Excel
MS Office
Canva
MS Powerpoint
GrammarlySkills
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Minutes Of MeetingReview WritingTeam ManagementCRMCustomer ServiceCustomer Support - VoiceCustomer Support - ChatCustomer SupportData ProcessingDatabase ManagementQuality Assurance
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Experience
Senior Analyst - QualityPersoniv (eClerx)
May 2022 - Apr 2025
Audit calls, emails and chats. Conduct coaching sessions. Create performance dashboard. Conduct call calibrations for skill development and performance enhancement.
AnalystPersoniv
Mar 2018 - Jul 2019
Support client's CRM via calls, chats and emails.
SMEAccenture (Google)
Mar 2017 - Aug 2017
Support Google hardware and Play Store. Support Google's new initiatives (Google Pay, Tez). Reviewed content for YouTube policy alignment.
LeadIBM
Feb 2016 - Mar 2017
Managed technical support, including escalations.
Sr. SpecialistAon Hewitt
Mar 2015 - Jan 2016
Handle group insurance.
Sr. Insurance AssociateMetlife Gosc
Sep 2011 - Nov 2014
Process claims and handle group policies for long term disability.
Education
B.Sc. MathematicsMadurai Kamaraj University
Batch of 2008
B.Sc. in Mathematics is a three-year undergraduate degree that focuses on areas like algebra, calculus, geometry, statistics, and applied mathematics.
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