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Experience
Online Business ManagerWishup.co
Sep 2025 - Present
Worked as a billing and payroll assistant for an optometrist (Doctor of Optometry, OD), handling insurance payment data, accounting records, physicians calendar and billing details.
Senior Analyst - QualityPersoniv (eClerx)
May 2022 - Apr 2025
Audit calls, emails and chats. Conduct coaching sessions. Create performance dashboard. Conduct call calibrations for skill development and performance enhancement.
AnalystPersoniv
Mar 2018 - Jul 2019
Support client's CRM via calls, chats and emails. Conducted coaching sessions and calibration meetings to standardize QA metrics.
SMEAccenture (Google)
Mar 2017 - Aug 2017
Support Google hardware and Play Store. Support Google's new initiatives (Google Pay, Tez). Reviewed content for YouTube policy alignment.
LeadIBM
Feb 2016 - Mar 2017
Managed technical support, including escalations. Conducted mentoring for new hires and ran skills development programs.
Sr. SpecialistAon Hewitt
Mar 2015 - Jan 2016
Handle group insurance. Provided team support during process updates and escalations.
Sr. Insurance AssociateMetlife Gosc
Sep 2011 - Nov 2014
Process claims and handle group policies for long term disability. Acted as backup SME and QA reviewer during audits and evaluations.
Education
B.Sc. MathematicsMadurai Kamaraj University
Batch of 2008
B.Sc. in Mathematics is a three-year undergraduate degree that focuses on areas like algebra, calculus, geometry, statistics, and applied mathematics.
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