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Ani***

ONLINE BUSINESS MANAGER
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0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"7+ years of experience in SaaS, client accounts, and operations. Certified Scrum Master with AI expertise, skilled in onboarding, social media management, retention and Project Management."
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Skills
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Education
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QuickbooksMS ExcelPinterestAI ToolsG SuiteCanvaChatGPTDocusignGoogle CalendarAnydeskZoomGrammarlySlackLoomGeminiGamma.appPerplexity

Good

AsanaShopifyZapierGo High Level
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Google ResearchAdministrative WorkFacebook MarketingFacebook MarketplaceInstagram MarketingMinutes Of MeetingProcess ImplementationSocial Media ManagementTeam ManagementTravel ManagementBusiness Email WritingClient RelationshipExecutive AssistanceProject ManagementInbox ManagementLinkedIn ManagementCalendar Management

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Research
Experience
Senior Client Success Manager|Techrena Technologies, Indore
Jan 2022 - Sep 2025
Customer Success leader at Techrena, driving SaaS client onboarding, adoption, renewals, and escalations while leveraging CRM, analytics, and agile practices to ensure retention and growth.
Client Analyst|TaskUs, Indore,
Dec 2020 - Nov 2021
Handled client onboarding at TaskUs, leading discovery, configuration, training, and go-live while ensuring compliance, adoption, issue resolution, and smooth transition to success teams.
Customer Care Executive|Teleperformance
Feb 2017 - Dec 2019
Delivered multi-channel customer support, resolving issues, guiding product use, ensuring quality service, documenting cases, and enhancing retention through effective communication.
Education
Bachelor of Engineering (B.E.) Computer Science|Acropolis Institute of Technology & Research, Indore M.P.
Batch of 2018
Aniruddha Mishra, 8+ yrs in client success & ops, skilled in inbox/calendar mgmt, client & vendor mgmt, team leadership, CRM tools, AI-driven workflows, and process optimization.
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Google ResearchAdministrative WorkFacebook MarketingFacebook MarketplaceInstagram MarketingMinutes Of MeetingProcess ImplementationResearchSocial Media ManagementTeam ManagementTravel ManagementBusiness Email WritingClient RelationshipExecutive AssistanceProject ManagementInbox ManagementLinkedIn ManagementCalendar ManagementQuickbooksMS ExcelPinterestAI ToolsG SuiteAsanaCanvaShopifyZapierChatGPTDocusignGoogle CalendarAnydeskZoomGrammarlySlackLoomGeminiGo High LevelGamma.appPerplexity

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