Efficient Online Business Manager skilled in streamlining operations, managing remote teams, and implementing systems that boost productivity, growth, and seamless business execution.

Handled live chat support and escalations Supported onboarding and training coordination Delivered and tracked training programs Identified training needs and compiled reports

Delivered training for new hires and existing teams Evaluated live chats and shared performance feedback Boosted skills through coaching and assessments

Managed 10+ associates, boosting productivity by 30%. Handled email escalations and led on-the-job training with cross-functional coordination.

MA in English with a focus on literature, language, and critical analysis—developed strong communication and interpretive skills for academic and professional settings.