Currently working as an Online Business Manager, taking care of administrative tasks such as Inbox Management, Calendar Management, Research, Automation and Project Management.

Built strong partnerships with Vendors, tour operators and accommodation providers and coordinated daily operations to ensure efficiency and compliance with industry standards.

Led a team of highly qualified educators, ensuring consistent delivery of high-quality instructions and guidelines. Cultivated a motivating and supportive learning environment to inspire students.

Provided in-depth knowledge and expertise in specialized subject areas to support customer service teams and enhance operational efficiency. Mentored team members to build expertise.

Conducted root cause analysis of payment issues to identify and implement corrective actions and process improvements. Supported the development of training material and knowledge bases.