Tools
Expert
freshdesk
OutlookGood
MS Excel
Sage
YaypaySkills
Expert
Accounts ReceivableBack-Office OperationsInvoice ManagementManagement ReportingSales Support
Experience
Online Business ManagerWishup
Aug 2025 - Present
Order management, AR & billing, query/ticket resolution, credit rebills, reconciliations, payment reconciliation & cash application, team leadership, workflow improvements, client admin support.
Deputy ManagerSix Sails Technologies
Jun 2021 - Jul 2025
Detail-oriented professional with 14+ years in OTC and Billing. Skilled in invoicing, dispute resolution, refunds, credit card dispute handling, and process improvement.
Team LeaderELI Research Pvt. Ltd
Oct 2014 - May 2021
Performed OTC & Billing operations including invoicing, portal uploads, refunds, credit card disputes, sales support, and process documentation.
Subject Matter ExpertCeltic Technology
Jun 2012 - Nov 2014
Sold tech support plans in USA & Canada, prepared reports, provided sales support, and trained new hires on product knowledge and processes.
Lead – CRM OperationsConcentrix
Sep 2010 - Nov 2014
Resolved customer queries, supported QuickBooks tasks, managed communication, and provided sales support to improve client satisfaction.
Customer Service ExecutiveNIIT SmartServe, Gurugram
Sep 2010 - May 2012
Performed surveys, email communication, and documentation. Supported sales activities and consistently achieved targets with 95% compliance.
Education
Master of Business AdministrationNMIMS
Batch of 2024
Operations Management
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