Supporting U.S. clients with daily business operations, including calendar management, project coordination, and inbox handling, ensuring efficiency and timely execution.

Collaborated with BA and tech teams on package delivery address classification for NA & EU, managed database reporting, and contributed in weekly business revenue meetings.

Handled escalation emails for refunds/returns, tracked potential abuse customers exploiting policies, and supported refund teams and escalation desk for customer resolutions.

Completed Bachelor of Commerce with 8.22 CGPA, specialised in Finance; 3-year on-campus program providing strong foundation in commerce, accounting, and financial management.