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Online Business ManagerWishup
Jul 2025 - Present
Currently working as an Online Business Manager, helping clients with executive administration, research, and other work.
Team LeaderApropos Technologies
Apr 2024 - Jul 2025
Managed B2B/B2C processes exceeding KPIs, improved performance by 25%, launched chat support, cut missed calls from 10% to 1%, and built a vendor dashboard to enhance quality assurance.
Lead OperationsConcentrix
Feb 2021 - Mar 2024
Managed APAC operations for Lenovo e-services, led 5+ projects with 96% success, automated processes reducing agent dependency by 15%, boosted CSAT from 52% to 80%, and built a customer support bot.
Subject Matter ExpertConcentrix
Sep 2019 - Feb 2021
Resolved technical issues ensuring minimal disruption, analysed systems to optimise performance, and created documentation supporting training and troubleshooting efficiency.
Education
MBANMIMS
Batch of 2026
BCAPanjab University
Batch of 2019
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